Christianson Air Conditioning and Plumbing
Marbach, San Antonio, TX

Christianson Air Conditioning and Plumbing Reviews

4.3 stars based on 126 reviews

Featured Comments:

• J

  Joanne Baust

  1.0

  I needed to replace a corrugated metal pipe on my water softener for a slow drip. I couldn't find the piece I needed at Lowes or Home Depot as everything is hard to get right now, so I called Christianson plumbing. It took 4 days for them to "fit me in". Then they charged me $245 to replace the tubing that probably cost $15 and were at my house less than 10 minutes. I feel they abused the situation so blatantly and unabashedly. I only called them at the recommendation of a friend. What a mistake! BEWARE AND GET AN ESTIMATE AHEAD OF TIME.

• A

  Adrian D

  1.0

  I called for a diagnosis on my water heater that was not working properly and they came out and spent 5 minutes looking at it and told me the gas pressure was too high. I asked for a bid to fix the problem and did not get a response. This is when I knew something wasn’t quite right. I had the gas company come out to check the pressure on my house as a second opinion and they said the pressure was set correctly. Long story short, it was a grounding wire that wasn’t set right but this company came up with some bogus diagnosis to get my money and leave as quick as possible. I called to talked a manager and left a message to have someone talk to about the situation but did not get a call back.

• V

  Vonna P

  5.0

  I have to give a shout out to Christianson Air Conditioning and Plumbing! They replaced our 16yr old AC last August. Guillermo our salesman rocked it in the education department. They weren’t the cheapest but I felt the most comfortable with them, their experience, and knowledge of the systems they were selling. They were the first of 5 estimates I received and I circled back to them when we picked who to go with on our new install. We were finally due for our biannual service check up. They came out yesterday. When leaving, the tech Paul, commented there was resistance in the line when he was blowing it out and asked if I had ever had drainage problems. I hadn’t. I had paid for someone to come out every year previously twice a year to do this same type of maintenance with my old system (for 16years). I trusted they were doing what needed to be done. I mean my system ran pretty flawlessly for 16yrs. Paul said I may see some drainage on my back patio where the secondary line drains if what he suspects was happening (clogged AC drainage). Four hours later, I was calling their office because I had water all over my back patio. I spoke to Gil, one of the service managers, and he said he would send Paul back out in the morning. He was on another service call a few hours away. Keep in mind, I kept saying I don’t understand how I have never had problems in the past 16yrs we have lived here with drainage and I was really struggling with how the tech made this statement and then 4 hrs later I’m calling because he told me if it happens I was going to need to having something else done. Gil was extremely calm, apologetic, and asked me to give them the opportunity to come out and try to figure out what was going on. Paul the service tech just left! He educated me on the flow of our AC drainage system. No one had ever done that before. If you don’t know, you should find out. He helped me figure out the problem which was not his and got us back to no residual water drainage on my patio. AND they took care of the service call! This people is customer service!!! I cannot say what my last AC service company did or didn’t do because I wasn’t educated enough on the process to know. I just assumed for the $170 a year I paid, that they took care of what needed taken care of properly. What I can say now is that I am beyond satisfied with Christianson that I am happy to recommend them with 5 plus stars! Customer service like this is what will make us a long term customer!

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