Choate's Air Conditioning, Heating And Plumbing
Pleasant, Collierville, TN

Choate's Air Conditioning, Heating And Plumbing Reviews

4.8 stars based on 1848 reviews

Featured Comments:

• C

  Calvin Jones

  5.0

  Anthony was fantastic! He was very professional and extremely knowledgeable of the installation of my new garbage disposal. He was very engaging when walking me through the proper use of the disposal and the technique to used when jams occur. I highly recommend this technician for any of your plumbing needs. I will definitely ask for him by name for future needs.

• J

  Jim and Debbie Mangiapane

  1.0

  Had Choate's give us a quote on a water heater replacement. We wanted the exact same model as we currently have and reminded the salesman at least three times of this. Two days before the scheduled install, we get a call from the plumbing manager claiming that the salesman had made a mistake (quoted us the wrong model) and they would not honor his quote. The new price would be MORE THAN DOUBLE the salesman's price!!! They then offered to beat a competitors proposal by $500. I told them I would rather pay the extra $500 and deal with a reputable company. Click. Not sure if this was incompetence or dishonesty, but there are other companies to deal with. We ended up using a five star competitor, who gave us a very good price and actually upgraded us to a larger capacity heater. Installation is complete, without any surprises.

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  Response from the owner

  The customer is correct. Choate's did make a mistake in quoting a price to the customer. In fact, it is evident on the estimate that the customer needed one item and the technician chose the wrong line item. When the mistake was caught, Choate's only had three options: (1) sell the customer the incorrect item at the quoted price; (2) sell the customer the correct water heater at the substantially reduced incorrect price; or (3) advise the customer of the mistake and the price difference and have a conversation about it. As honesty is one of Choate’s core values, Choate's only saw one option. The customer declined Choate's offer of apology. Choate's is cognizant of the customer's frustration and it is sorry for the honest mistake. Choate's prides itself on being the best of the best and it was not at its best in this situation. All Choate's can ask for is forgiveness and understanding that we are human and we make mistakes.

• P

  Paul A. Phillips

  1.0

  Made an appointment to get a quote for a new water heater for a business. Rep came out and we walked the area and talked through everything. When the rep left he said he would get back to me in about a week. After 3-4 weeks of nothing, I contacted them. Their answering service saw the appointment and saw who came out in their system and said they would have the person contact me. Never heard from them. Called back 3 more times requesting they get in touch and let me know if they are interested in doing the work - if not, just let me know. Still have not heard from Choates. If the business is too busy, just let me know. BUT don’t make empty promises. My advice is to go elsewhere. .

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