Chill Out A/C & Heating
4613, Athens, TX

Chill Out A/C & Heating Reviews

3.9 stars based on 18 reviews

Featured Comments:

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  Robert Enox

  5.0

  Best AC service in Texas. I bought a house with new outside unit and old inside unit. When my AC went out in the middle of Texas summer these came out found that my inside unit was damaged and was leaking freon. They took me up into the attic and showed me what the problem was and made sure I was good with the fix. They replaced the unit and charged me barely more than what it cost them for the parts. These guys don't rely on gimmicks like other guys. They come fix what's wrong and don't make anything up like other businesses with gimmicky 50 dollars inspections. On top of all that there customer service is top notch. You won't find a better HVAC crew in town.

• S

  Steve Nirelle

  1.0

  Horrible service. We paid for a brand-new Amana condensing unit heat pump and Goodman air handler to the tune of $7,500. It has repeatedly broken. Chill Out has been to the house to repair it multiple times, each time with a new excuse as to why the condensing unit fails: a defective part (which failed again after replacement), power overload, and now dryer air near the condensing unit (which never affected it in the past and which was not even present when it most recently failed). When I called for service, I was told "I will get back to you" without any estimated date of resolution. Do not use these people if you value your time, your money, and your sweat glands.

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  Response from the owner

  I don't have a customer by this name. If we installed a heat pump for you and it is not working give me a call @ 903-677-9540. I don't know of any units that we put in that are not working. Again please call me 903-677-9540...... Wait ......that is not the real name.... I think I know who this and if it is, we did have to go back out several times. Every time we went and got everything reset and running we could not find any thing wrong with the unit. We finally did find out what was going on and it was nothing wrong with the equipment. It was a issue with the power and that has been resolved and the unit has not had a problem since then. We went out every time they called. I am sorry that you feel this way.

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  Mike Lowery

  1.0

  I am a business owner and had issues with my hvac units at my local business located in Athens TX. Not sure what it is with the hvac companies lately they all seem to be operated by people who look and act like EX Cons or something. The guys from Chill Out AC and Heating arrived at my business in an old beat up truck. The guys that got out of the truck didn't look any better. They kind of went hand and hand with each other. Was a little nervous having them around my business and customers. One looked like an illegal alien, another looked like a hippie from the 60's and 70's and the third looked like a old drunk. They quoted me prices of new units and prices on replacement parts to get my units fixed. I decided to go with the replacement parts to get the units fixed. Wish I decided to purchase new units. After the new parts arrived and were installed the cost was outrageous. I could have purchased brand new units and had money left over. The original prices I agreed on were not the prices I was charged. The owner of this business Charles E. Coker refuses to speak with me about being overcharged way to much for the repairs. Called other hvac companies and explained the situation to them and even they agreed I was way overcharged not only on the parts but the labor and the cost of the Freon. A very disappointed customer that will never do business with you again!

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  Response from the owner

  I don't own an old beat up truck and i would not have sent 3 guys out to work on a unit. please let me know the name of the business so that I can look into this 903-677-9540. Thank you. Also I don't have anyone that works for me that looks like an illegal alien.

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