Chesapeake Comfort Systems
Butterworth, Stevensville, MD

Chesapeake Comfort Systems Reviews

4.8 stars based on 146 reviews

Featured Comments:

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  Matthew Robbins

  1.0

  I can not believe the reviews are this high. I hired them to replace my heating system and one of the workers fell through my ceiling during the installation. It took weeks to get the hole repaired. The entire time they treated my wife and I like an inconvenience, lied about when they would be coming to out and NEVER cleaned up after themselves. Then they refused to paint claiming that the ceiling already needed to be repainted. At no point in time did a manager or higher level employee contact me to even apologize. I even tried contacting Wes several times and he never responded to me directly. Upon further inspection of their “work” I also discovered more holes that they cut in my wall to access wiring. They had moved an object in front of the hole so I would not notice immediately. Now I’m spending my weekends sanding and painting all because they made a mistake. Don’t believe the positive reviews, this company will scam you.

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  Response from the owner

  Hello Mr. Robbins. Thank you for the review. I apologize that your experience with us was not an exceptionally positive one. There were some unfortunate circumstances and lapses in communication that occurred throughout this installation that was done through American Home Shield, but there was certainly no “scam.” To the best of my knowledge, at no point did anyone in our office lie or advise a technician to tell you anything that was misleading. When I spoke with your wife, she made me aware that a technician said that we would be able to make it out on a certain date, but neither management nor dispatching had any recollection of telling the technician to inform you of that. However, if something like that was said then I apologize; we certainly would not have intentionally lied. In regards to not contacting you directly, I never received a message that you wanted to speak with me directly, but I agree that I should have reached out at some point during the process, and although I spoke with your wife while this was going on, I apologize that I didn’t communicate directly with you. I was out of town during the installation and first half of this situation, and when I returned I was playing catch-up on a lot of work, as I wear many hats here, so I may not have had time to handle every situation as diligently as I would’ve liked. After one of our installers fell through the ceiling during the install on 3/1, I advised the installers to pick up the drywall and cover the hole. Although the initial drywall repair was not the highest quality drywall work, we at least wanted the hole covered up in the meantime until we could come back to do it right. Your emergency heat was working after the installation on 3/1, but unfortunately there was an issue with the high voltage wire between the main panel and the outdoor unit, so the outdoor unit was not receiving proper voltage. However, you did have emergency heat working after the installation so, thankfully, you weren’t left in the cold. We made 3 visits back to your home after the install - 3/7 (to run new high voltage wire), 3/10 (set new drywall and apply spackle), and 3/14 (apply 2nd layer of spackle). We only have one technician who repairs drywall damage, and he was booked installing systems for customers who had no heat between 3/2-3/4, and again between 3/8-3/9. At no point did I feel like we were putting you off; we had every intention of finishing the work for you expediently. But we must also manage other customers’ expectations and needs simultaneously, which is a constant challenge for a small business like ours. I was not aware of any additional drywall access that was made, but when I asked Justin he said he had to enlarge an access hole that was already made in the drywall near the electrical panel. I sincerely apologize if he didn’t inform you that he would be enlarging that access, but it was necessary for him to run the wire and American Home Shield doesn’t cover for drywall repairs or access issues. That said, it was poor communication on his part if he didn’t tell you, so I can’t blame you for being upset. We do our best to make things right for any unfortunate situations that arise, but from everything I had heard from our last visit there, you were pleased with the completed drywall work. Due to the water damage that was pre-existing in several areas on the walls and ceiling in that room, I believe Justin had advised you that we would not be painting the ceiling upon completion of the drywall repair because there was pre-existing damage which was going to require the ceiling to be painted regardless of the work we performed. However, I had believed that Justin had sanded the spackle. Please let me know if you would like to discuss compensation for the time, materials, and inconvenience of sanding & painting that specific area; we’re very reasonable and would be more than happy to come to an agreement that makes sense for both parties. Thank you.

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  Michael Ziegler

  5.0

  We would definitely recommend Chesapeake Comfort Systems to anyone who is looking for an HVAC service. You can stop Googling for reviews and trust that through our experience, they are quick to respond, knowledgeable and care about customer satisfaction. We were fortunate that our home warranty company referred our call to them and will continue to use them for any future HVAC needs. Thank you Wes for great proactive customer service!

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  Response from the owner

  Thank you very much for taking the time to share your experience, Michael! We are so happy to hear we were able to make it such a great one for you. Have a wonderful week!

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  Michael Mullan

  5.0

  Chesapeake Comfort was amazing. I needed an entirely new HVAC unit, and they worked flawlessly with our home warranty company, found a new unit within days, and were out in a matter of hours to install a new heating / air conditioning unit for us. This was at the end of February and I know they were busy in the cold months, but they came right out and had a brand new unit in for me in a matter of hours. I can't thank them enough.

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  Response from the owner

  Thank you very much, Michael! It has been a pleasure working with you and we really appreciate your review. Should you have any questions about your new system, do not hesitate to reach out. Have a great week!

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