Chas Roberts A/C & Plumbing
Illinois, Tucson, AZ

Chas Roberts A/C & Plumbing Reviews

2.4 stars based on 79 reviews

Featured Comments:

• J

  Jennifer Corbett

  5.0

  I can't comment on the performance or quality of the HVAC system they installed in our new home yet, as we have just moved in. However, a technician came out today to vent a hood that had been backordered and just arrived. He was extremely professional and courteous. He was the most respectful of our home of any of the installers/technicians we have seen in the past week or so from multiple companies. He took great care to be clean and not damage anything, which was greatly appreciated. So as of right now, my opinion on Chas Roberts is very good, thanks to this gentleman.

• d

  david bolen

  1.0

  Awful and DR Horton could not care less. Bought a house in Saguaro Bloom, Marana and not one neighbor happy with Chas Roberts a/c. The quality is terrible as they do low bid, low quality work. I am literally changing main two filters every two weeks and loud noise when turns on. Took photos of the inside off ducts as loose plaster like hanging from ducts and found in filters, very dirty. Had them come out and supposed to arrive 12-4. Guy finally shows up at 3:55. Refused to provide a business card or name as works for Chas Roberts and contract/warranty is with DR Horton he said. Nor any paperwork of any kind provided. He goes up in attic and after 15 minutes silence. Do not hear anything must be sleeping as I yelled up twice and no response. Finally at 5:20 comes down shows some photos he took that show nothing to me and do not address issues. Tell him that and he turns and goes out to truck. Then while I was in restroom he had returned and pulled my thermostat off and was changing. I asked why since they were there to clean ducts, loud noise when turns on and correct issues not having anything to do with thermostat. Never had one issue with thermostat! He muttered something then changed back to old thermostat picked up items said nothing else and left. He left shortly before 6. Went to see if they put attic access cover back and Chas Roberts had damaged it somehow. Time for another warranty request I suppose. He never even looked at filters or ducts from hallway or bedroom nor helped in anyway. No response on why changing thermostat, damaged attic access cover, no card, paperwork nothing. Complete waste of my day and just going to have to get then out again or pay out of own pocket for someone else. Very upset with Chas Roberts and for DR Horton using them on homes they build. Avoid these people if possible!

• T

  Tyler Lewin

  1.0

  Customer service very lacking in this company, poor response time over the phone. Asked for someone to come out and do an inspection on my A/C unit as it should still be under warranty. Told our warranty on labor expired after the first year, which was never discussed in the first place. Their technician showed up an hour early, rang my door bell three times in a row within 5 seconds and by the time I was able to turn my alarm off and get to the door he was already in his van. After getting them back out of the van and explaining my issue, he stated that we needed to run our A/C at 80 degrees in the summer when it’s over 100 degrees. I’ve never heard that in my life. I asked for him to take a look at the unit to make sure everything was okay, he stated he could for 190 dollars. The quoted price was 89 on the phone, he stated that’s just for him to take the time out of his day to come say hi and explain what he believes the issue is without actually looking at the unit. 89 dollars for an opinion with nothing to back that opinion up? Warranty or not, I’ll pay the money for better service! Goettll here we come!

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