Charles In Charge Heating & Air
Holly-Huntersville, Charlotte, NC

Charles In Charge Heating & Air Reviews

4.7 stars based on 25 reviews

Featured Comments:

• K

  Kenny Wortman

  5.0

  We have used Charles on two different occasions. They were automatically chosen for our home repair warranty when the AC went out. Mike showed up (technician), and is quite honestly the most genuine person we’ve dealt with in a long time. He was professional, on time, polite, and able to explain things to where anyone can understand. We decided to convert the garage into two bedrooms, and got estimates from several places. Charles was by far the most competitive, and after dealing with Mike, we decided to use them again. Mike and his helper showed up, and completed the job in no time. They were again on time, professional, courteous, and incredibly hard working. They cleaned up their mess from the install each day, reviewed and explained everything they did, and made us feel comfortable with a topic we don’t know much about. The thing that stuck out was Mike went the extra mile, and thought ahead to do a clean install in the attic, leaving us room for storage and to be able to use the space comfortably. We talked with Charles several times, and he was always a pleasure to talk to, up front and honest, and didn’t have anything hidden or extra like a lot of other places. We are absolutely impressed, amazed, and happy with the work that was done. Charles - if you read this, Mike is the sole reason we went with you again. He is a top notch employee, and a pleasure to be around. His work ethic is amazing, has outstanding integrity, and has the ability to explain his trade in normal terms anyone can understand. Thank you for a job well done. We would highly recommend you to anyone in the future!

• P

  Pattie Costner

  1.0

  HORRIBLE!! Home Warranty sent these idiots to our new home. DID NOT REPAIR and had to call my private HVAC people to come fix correctly. When I called to complain Mike actually CUSSED ME OUT!! Will not give me my money back. I've reported to our Home Warranty people, BBB and also am giving poor reviews on every website I can. DO NOT USE.

• J

  Jack Stone

  5.0

  Charles has great customer service and gets the job right. We sighed up for his annual service agreement. Jack

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