Certified Heating & Cooling
Graysville, Chattanooga, TN

Certified Heating & Cooling Reviews

3 stars based on 19 reviews

Featured Comments:

• M

  Marie Rider

  1.0

  If I could give this company zero stars, I would. They were assigned to us through our home warranty company; however, they were useless from the start. We have an upstairs air unit working improperly in the middle of summer. We first requested a service call in May. The technician came out and initially told me that my two separate units could not coexist. That was after being here for only five minutes. So he left and did nothing. But then he returned five minutes later after speaking to his boss who had informed him that indeed my two units could coexist if pressure was released. So he removed refrigerant from my upstairs unit. Temperatures dropped the next week and so the unit seem to be working correctly. However, when temperatures increased again outside, so did our indoor, upstairs temperatures. So again we called the home warranty and they sent us this company. Except this time the technician never showed up. They were supposed to come one afternoon and never came. No call. No communication of any kind. Then completely out of the blue a week later they showed up at my door wanting to check my unit which was again running normally because temperatures had dropped outside. I shared this with the technician and he said well there’s no point in me looking at it if it isn’t working improperly and he left. Now it is 1 July, very hot outside, and I can’t get my indoor temperature to come down. This morning I called a different heating and cooling company because our home warranty has expired; never mind that I do not want to use certified heating and cooling ever again. Don’t waste your time or money.

• A

  Amanda Fabrizio-Grzesik

  5.0

  I cannot compliment these guys enough. Our AC went out on Friday evening, before Labor Day weekend. I emailed them to see if they do weekend calls. I got an email immediately back from Angela saying that they didn’t do calls on a holiday weekend, but have times on Tuesday. While we were sweating most of the time, I was appreciated that they responded and were able to stop at our place the next day they were open (usually, it isn’t until the end of the week). Roger and Bobby came out and got right to work. They explained that the unit needed to be cleaned so it could run more efficiently, and they re-filled the Freon. They were quick efficient and explained a lot of the details they were working on. I highly recommend them and would call them back immediately for maintenance or to fix our unit.

• S

  Shanae L Stock

  1.0

  This is the worst Heating and Cooling company I have ever used/dealt with. There have been bumps due to the warranty company, that I will not blame them for. However, tomorrow marks 3 weeks (21 whole days) without air in my home. Today, we had a 2-6pm window to finally have our air fixed! We got a call at 5:52pm from our technician who said that he had just finished all of his calls today, but neglected to pick up our part on Monday, when it arrived, at our warranty company and they were now closed for the day. Then he proceded to tell us that we will have to call and schedule another appointment tomorrow, but they may not be able to get to us by tomorrow. I have two 100lb dogs who are dying in the heat. They have offered no compensation or even remorse about the situation. Definitely in need of a recommendation for a new heating and cooling company because Certified is obviously unable to help.

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