Central York Corporation
Clay, Richmond, VA

Central York Corporation Reviews

4.5 stars based on 25 reviews

Featured Comments:

• k

  k r

  5.0

  Wonderful service. The technicians (Jimmy and Will) went above and beyond installing our new furnace and AC unit. They respected our living space and took great care moving equipment in and out of the house. They left no mess behind, took the time to answer all our questions, and made sure we were well educated on how the system operates. I would highly recommend using Central York.

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  Response from the owner

  Thank you Mr. & Mrs. Ross. I am glad to see that the "Dynamic Duo" struck again!! Jimmy is a wealth of knowledge and we are glad to have him working with us.

• S

  Sam H

  5.0

  I cannot say enough wonderful things about my experience with Central York! My job was a complicated AC system replacement in a 95-year old high-rise condo. Most companies – including the two largest local AC contractors – refused to even provide a proposal to do the job. Tracy showed up to evaluate my job and, from our first meeting, worked creatively to find a solution. Technicians Kevin and Warren were terrific and went above-and-beyond to complete the challenging install. My sincere thanks to an outstanding team for an excellent job from start to finish!

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  Response from the owner

  Thank you for allowing us to help!

• M

  Mike Maher

  1.0

  Have used them before for routine maintenance and repairs. Ductless mini-split upstairs stopped working. After a technician came out and charged over $400 (spent two hours on the phone) to tell me what was wrong, they didn’t even mention that it was still under manufacturer warranty, then promptly tried to charge me $1900 to fix it. Called Woodfin to get a second opinion, 30 minutes later they were able to get the same diagnosis for $100 and informed me without me having to tell them that it was still under warranty and I should only pay for labor. Very disappointed I paid $464 for nothing and a technician that took 4x as long to diagnose the same issue it took 30 minutes for another company. Also glad I was aware enough to know it was under manufacturer warranty but older people probably don’t know and would have been scammed. Sadly won’t be using them again. Update to response: I did call and was quoted $1900, which did not include the items being under warranty. I then said I would think about it and called another company and was quoted just under $250 total. Why would I proceed with that amount when that was incorrect after getting a second opinion? I assume I was supposed to then call you all back again and say that? I think the better approach when reading this would have been to reach out to me and I would have gladly written that in my review.

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  Response from the owner

  I am sorry that you had this issue. I talked with the technician and found out that he was on the phone with the factory because the unit was acting erratic. The original contractor that installed the unit wired the condensate safety switch through the communication wire as opposed to wiring through the power wires. This makes it difficult for a technician to diagnose the unit because it will send out false codes and was probably the reason the board went bad in the first place. In reference to the time it takes a second contractor to come out and diagnose a unit, the time would be greatly reduced because the factory requires that the technician give them the serial number of that specific unit and they start a case in their system that will have all previous history associated with that particular unit. As far as the parts being under warranty, our technician should have verified warranty with factory while he was on the phone with them. When asked, he said that he communicated that he was not sure if it was under warranty so he quoted under the pretense that it was not. We have internal checks in the office where we verify warranty when the parts are ordered. I wish you would have contacted our office with any concerns so we would have the opportunity to make things right.

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