CE (Carrier Enterprise)
Clay, Waco, TX

CE (Carrier Enterprise) Reviews

3.4 stars based on 5 reviews

Featured Comments:

• R

  Randall Smith

  5.0

  Warrantied out my blower motor with no hassle... I was in and out in under five minutes. Good place and good staff. You need ac supplies give these guys a chance.

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  Response from the owner

  Hi Randall! Thanks for visiting our Waco Sales Center, and for taking the time to leave such a great review. We're so pleased to hear that you had a good experience. We always want to provide fast, friendly, and knowledgeable service. Please visit us again soon!

• C

  Cody Martin

  1.0

  VERY DISAPPOINTED IN THE SERVICE WE RECEIVED I HAD TO ORDER A PART FOR A UNIT AND THEY TOLD ME IT WOULD TAKE 2 WEEKS TO GET IT FROM THE FACTORY AND WHEN I DID GET IT THE PART DIDNT MATCH UP TO THE OLD ONE. WHEN I CALLED BACK THE PARTS MANAGER TOLD ME THAT I SHOULD OF GIVEN THE THE SERIAL NUMBER BECAUSE THEY HAD 4 OF THE COMPRESSORS THAT I NEEDED IN STOCK THAT WOULD OF MATCHED UP. SO NOW THAT I HAVE WAITED 2 WEEKS FOR A PART AND HAD TO RE-PIPE THE UNIT TO GO TO THE NEW COMPRESSOR AND I HAVE A QUESTION FOR TECH SUPPORT I WAS TOLD IT DOSENT MATTER THAT I HAVE HAD AN ACCOUNT WITH CARRIER FOR OVER 15 YEARS, ONLY THAT I HAVENT SPENT ENOUGH MONEY WITH THEM TO GET A FREE CALL TO TECH SUPPORT. LOYALTY MEANS NOTHING TO THEM ONLY THE MIGHTY DOLLAR!!!

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  Response from the owner

  Hi Cody, We are sorry to hear about your overall experience. We welcome the opportunity to discuss with further with you to see if we can rejuvenate your confidence in CE as well as the Carrier brand. So that we can reach out, please contact us at : https://www.carrierenterprise.com/contact?selected=suggestion. In the comment section, please include a summary of your concern, your location (city & state) and phone number so that a team leader can contact you directly. Thank you for bringing this to our attention!