Cavallero Heating & A C Inc
US-50, Carson City, NV

Cavallero Heating & A C Inc Reviews

3.5 stars based on 26 reviews

Featured Comments:

• K

  Katy Frank

  1.0

  Payed the fee for them to look at the AC and diagnose an already established problem. We were looking for quotes. This company installed the AC in the first place when the house was built 5 years ago. The end of the AC drain line is inaccessible. Lucky for us something happened in that line and it would no longer drain the condensate so the water began backing up in the AC tray. Was told I would be getting a call for a quote. Never did. So I called them. The first lady passed my info the manager. Said they were busy. No big deal. Never called back. So I call again. The next lady tells me well we don’t do that so that’s probably why he didn’t call you back. Wow fabulous way to run a business. They had already come to my house. I payed the stupid service fee. Was told at my house what the plans for the new line would be. Why wouldn’t you call me back? I find it funny that you guys say that’s not your job and refer me to a plumber but the 2 other AC companies I called will. Not to mention the plumbing companies say that they do not do that. 100% would not recommend. There are other companies in Carson that are much more helpful and will call you back.

  ---

  Response from the owner

  Katy, I understand your frustration. We are reviewing the details from our 7/28 visit (unfortunately the tech who made the original visit is no longer with the company), Our HVAC specialist noted on our work order that he left a message for you on ph # ending in 3844 on 8/26/21 at 3:20PM. I apologize that your return calls have not be handled effectively. We will be following up with you tomorrow to help resolve the issue. Thank you

• D

  Dr. Shoenberger

  5.0

  Cavallero has done several jobs for us and they always do excellent work at a great price. Steve, Nate, and Alex do great work, are really easy to have working in your home, and are very knowledgeable. Pat and everyone in the office are very helpful as well. Highly recommend!

  ---

  Response from the owner

  Thank you Dr. Shoenberger for your business! We are honored by your review thank you.

• L

  L. Simon

  1.0

  Horrible customer service and even worse repairs. They do NOT do anything in a timely manner. They do NOT test your heating system, they only replace what part they believe isn't working. They absolutely do NOT live up to their warranty. We had our dead furnace "repaired" a few months ago and it's dead again - same exact issue (runs forever but never blows heat). Now here we sit, again, waiting hours just to receive a call back to estimate the time of arrival. Save yourself and your stress!! Use another company. 12 hour wait with 14" of snow and we're freezing inside or home AGAIN!! Boycott Cavallero! At the bottom of this review list is a number to call Sue with any issues. I just tried that and was treated with such astounding disrespect that I'm stunned. Apparently Sue needs to answer her phone, because the woman I spoke with was just as the other reviewer described...RUDE! RUDE! RUDE! BOYCOTT CAVALLERO!!!! Save yourself!

  ---

  Response from the owner

  Ms. SImon, I was out of my office temporarily. Since you are a tenant of this residence we needed approval from the owner of your residence prior to scheduling the call, we now have that authorization. Your weather report is very accurate, and we have been very slammed with calls that came in prior to your issue. We will be at your home as soon as we can. In the 42 years we have been serving Northern Nevada with HVAC, I must say we have more than 1 customer, and each and every customer deserves the respect of the services they are paying for, we simply will not drop everything and run to your home when you call. It is the same respect you will get when we get to your home. I will phone you shortly to discuss any other issues you may have.

More reviews (7)