Cascade Comfort Services, Inc.
Industrial, Anderson, CA

Cascade Comfort Services, Inc. Reviews

3.9 stars based on 37 reviews

Featured Comments:

• B

  Bonnie Hollister

  2.0

  The tech was great..however after waiting almost a month and calling for updates continually I was told that the parts to my stove were unavailable so I thought I would have to purchase a new gas stove..Before I made the plunge to purchase a new gas stove I called back again and asked if there was somewhere else that could help me and so they directed me to Rainbow Stoves. I would have appreciated this information right away and that their was somewhere that might be able to help me...For this reason I was not happy with the customer service. I have a tech coming this Friday after waiting for over a month in the coldest part of the winter without my stove. Rainbow Stoves asked for pictures of the parts and they feel pretty confident it can be repaired. I will know this Friday for sure, as that was the soonest I could get on their schedule. Thank you for asking about my experience and I wish you well as you continue to serve others.

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  Response from the owner

  Bonnie, thank you for your patience and I am happy to hear Rainbow could take care of your stove.

• K

  Kay C.

  5.0

  Very professional and helpful! Tech came out to fix heater, quickly found the issue and was able to do a temporary fix while he ordered the part so we’re not left without heat! He even showed me what was broken, answered all my questions, and assured me it would be fixed asap. The Tech even came out after hours to accommodate our work schedules and epileptic dog (she can be set off by strangers). Very personable as well, talked about family and travel! SUPER IMPRESSED and HIGHLY RECOMMEND!!!!

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  Response from the owner

  Thank you for the review, Kay. Happy to hear your heater is up and running.

• G

  Greg Snow

  5.0

  My AC quit working on a Sunday evening when the temp was over 105 degrees. I called Cascade Comfort the next day and they sent a technician to diagnose the problem. Their technician, Arlene, ran a few tests and determined my unit was low on refrigerant. I learned that Arlene was college trained on HVAC repair and was very knowledgeable, on both AC and heating systems. She had my AC unit working again quickly. I was impressed. As a local home builder and home owner, I have used Cascade Comfort Services for over 30 years. I will continue to use their services and recommend them to my friends.

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  Response from the owner

  Thank you Greg for the review and all the years of business. We are proud of our Service Department, their on going training and Technicians like Arlene. Look forward to continue working with you in the future.

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