Casa Mechanical Services LP
FM482, New Braunfels, TX

Casa Mechanical Services LP Reviews

2.9 stars based on 47 reviews

Featured Comments:

• D

  Douglas Draeger

  1.0

  Initial diagnostic appointment went great. One week later had 4 hour window to repair. No show, no call. Office said initial 4 hour window was just an estimate. Really?!?, that’s news to me! So who knows when they’re coming?? That’s just arrogance. I have a service business- we call when we can’t make it, we don’t make excuses. They originally installed my a/c and water heaters but I’m going to be looking elsewhere for service. Just can’t get over the arrogance that they don’t need to call if they aren’t going to make a FOUR hour window. Terrible customer service perspective!

• I

  Imelda Hernandez

  1.0

  I’ve had several problems with this company. The first one they took 5 months to fix my plumbing. The other issue was that my ac stopped working and till this day it remains the same.Furthermore when calling they have terrible customer care and the receptionist lack professionalism. IF MY HOUSE WASN’T UNDER WARRANTY I WOULD HAVE NEVER REACHED OUT. TERRIBLE SERVICE!

• S

  Sean O'Neil

  1.0

  These guys seem to install A/C for a lot of new builds under warranty. After a year of living in our home, had a small condensation leak. Scheduled service under warranty and had an appointment next week with a window of 8-12am. I missed a call from them but called back within 2 minutes. No reply. I was already moving my trash can out to the sidewalk when I saw the work van. He saw me coming out of the front of my house and took off! I called dispatch back and asked what had happened. She read her notes from the tech that stated “they tried to make contact but couldn’t get a hold of me. They left a note on the door and left a voicemail trying to reschedule.” I never received a voicemail. I was looking at him when he took off so obviously never got a “tag on the door”. The tech worked harder to get out of doing the job then actually doing the job. Told his dispatch he couldn’t make contact….even when he saw me come out the front of my house. If your home is under warranty and it is any kind of emergency, don’t bother. I try to give people the benefit of the doubt on most occasions, and have never left a google review. But to have a tech show up and leave after seeing that I was actually home is extremely off-putting. Even went further to lie and say he called me back and left a note on the door. Neither happened. Don’t chance it, go with another company. Completely unprofessional.

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