Carroll Home Services
Raven, Baltimore, MD

Carroll Home Services Reviews

3.7 stars based on 247 reviews

Featured Comments:

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  Linda Holtman (Linda Lou)

  5.0

  I have recently signed up with Carroll fuel, I delt with Spencer who was AWESOME!!! He had a tech come out that day. The tech was very nice and informative. I also deal with Carroll Fuel at my office and the delivery men are very nice.

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  Response from the owner

  Linda- We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Carroll Home Services

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  Mike L

  1.0

  I had a new system installed in my home in June of 2019 by CHS. I requested a service call for thermostat being bad. 3 times a technician has come to the house with no fix, no return calls and hours late when finally arrived. All under warranty. I have been out of heat since 12/31/2021. Last time someone was out was on 1/5/2022. Since then no one has called me to discuss what the fix will be and when. I have had to initiate all conversations.

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  Response from the owner

  Mike- We understand that our Customer Service Department was able to connect with you regarding your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Carroll Home Services

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  Patrick Martin

  5.0

  I’m fairly certain that all of the mechanics who have serviced our boiler/furnace in the past were technically proficient. However the tech who was here today was both technically proficient and unbelievable thorough. The gentleman pulled the covers off and vacuumed a pile of soot packed above the burn chamber.and spent a good two hours meticulously servicing the entire unit, Name was Patrick and his Tech # was 193. To say I was impressed is an understatement. Your got a keeper there!! Congrats to your firm for finding such a mechanic. Just so great seeing someone with pride and purpose with their chosen trade. Thanks again

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  Response from the owner

  Thank you for taking the time to leave us a positive rating, Patrick. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Carroll Home Services, and that we were able to meet all of your service needs! Best regards

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