Carrano Air HVAC Contractors, Inc
Ridge, Dayton, NJ

Carrano Air HVAC Contractors, Inc Reviews

4.4 stars based on 139 reviews

Featured Comments:

• I

  IT Guy

  1.0

  You would think that after over 11 years with the same contractor, that same contractor you paid preventive maintenance for on an HVAC system that same contractor installed, they would work with you when the system fails and give you a deal you couldn't refuse. At least that's what I thought. I bought a heating/air conditioning system from Carrano just over 11 years ago (mind you, my home was new construction and the system the builder installed lasted 20 years). I paid for what they call "Preventive Maintenance" each and every year after I bought the units but my AC unit fails just after the 10 year warranty expires (I guess Carrano defines Preventive differently than I would). You would think that Carrano would go out of their way to keep such a loyal customer but they didn't. And yes, they don't have to and they didn't. However, by not going out of their way to keep a loyal, long term customer speaks volumes about what they think about their loyal customers. Fact is, they just don't care about loyalty. If you are looking for a contractor who is there for you when you were there for them, look elsewhere. If you are looking for a contractor who only cares about themselves, making money and nickel and diming you, these are the guys you want. So I told Carrano I was going elsewhere which didn't matter to them. As a result, I got a better unit, at a lower price with longer parts and labor included and 3 years of REAL preventive maintenance included. They may tell you the other vendor offers a builders, inferior product and try and convince you theirs is better. If theirs is better, than why did my builder's system last 20 years and Carrano's only 11? I'm terribly disappointed with the way I was treated and wouldn't want that to happen to you.

• S

  Steve B

  5.0

  Just used Carrano Air for a High Efficiency heat and A/C installation yesterday and I’m extremely happy with their service. Their pricing was very competitive and the service was outstanding. They arrived first thing in the morning and got right to work with a crew of five. The crew was very professional and took extra care in keeping the area clean. The inside installation was in a small utility room which required some creative ductwork which came out beautifully. Once installed they fully tested and walked me through the system. Overall an outstanding job and I highly recommend them.

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  Response from the owner

  Hi Steve B, Thanks for taking the time to share your opinion on Carrano Air HVAC Contractors, Inc. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We are looking forward to working with you again in the future!

• B

  Barry Chalofsky

  5.0

  Carrano was a pleasure to work with from start to finish. They worked with us on picking the right units , negotiating a fair price, and installing where we wanted. Everything was handled professionally and on time. We installed heater and air conditioner and they did it all in one day! Would highly recommend.

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  Response from the owner

  Dear Barry Chalofsky, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. -Carrano Air HVAC Contractors, Inc

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