Carolina Comfort, Inc.
River, Columbia, SC

Carolina Comfort, Inc. Reviews

4.7 stars based on 381 reviews

Featured Comments:

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  Eric Wornham

  5.0

  I just completed a total rip and replace of my entire HVAC system. Brian Robinson was my sales contact and he was incredible. Explained the entire system and process, and answered all my questions. The installation crew was professional, super clean and very respectful and completed the entire job in 4 days. My wife and I are no longer coughing and feel we now have a quality system. I highly recommend Carolina Comfort for all your needs and please reach out to Brian if you want excellent service and straight talk. He made the complex, seem simple and it was!!! Thank You Brian and I will tell everyone I know the great job you did and how you put the customer first!!

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  Response from the owner

  Thank you Eric for the great review about our Sales Manager, Brian. We're so happy to hear we did a good job replacing your HVAC system and please, let us know whenever you need any assistance to ensure you stay comfortable in your home.

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  Andrew Dodd

  5.0

  We had an A/C unit that was 7 years old came with the house (contractor picked an undersized A/C unit and skimped on duct work, not only that I had 3 coil replacements over that time!-kudos for Carolina Comfort for helping me through the warranty process on those). I finally got so fed up that the A/C unit was struggling to keep up with humidity in the summer. I called Carolina Comfort and their comfort specialist Brian, came out observed the situation and discussed with my wife and I about all our options. Humidity control was my biggest issue as i'm very sensitive, and my wife wanted to lower the power bill. He provided each option available to us and went through the pros and cons of each, and never pressured us into which system to go with or even to use them. We went with the high efficiency York affinity line and so far we are pleased with the system and the service. Admittedly we had a small snafu recently as the system was installed in heating season so the full A/C pressures and calibrations weren't able to be dialed in due to the cold weather (this is to be expected for those that don't know). I was able to directly contact Brian, and the next morning, Robert an outstanding senior tech came out and diagnosed the issue and corrected everything. Robert even explained to me what was wrong and what was done to correct the problem. Now the A/C is working fine the house is freezing cold to my liking. If you aren't freezing enough in your house in the summer, or your humidity is too high, or you just want to save money like my wife, call these guys and ask for Brian. He will take care of you and provide you with knowledge so you can make the best choice for your situation. He will also stay with you after your system is installed, he cares about the quality of their work and the products they sell. I can't say enough good things about their service. I have been with this business going on 8 years and they are always on time, prompt, and return my calls. What more can you ask for in a business. PSA (unsolicited)- Get the cool zone package it is well worth it to maintain your system . It will extend the life of your system and keep your house nice and freezing like mine :) A/C units around here take a beating so make sure your pamper yours!

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  Response from the owner

  Wow! Thank you so much Andrew for this amazing review. We are so happy you have allowed us to take care of your HVAC for the past 8 years. And we're grateful to hear how well you were taken care of by both Brian and Robert. We are thankful for your kind words.

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  Erica Bensley

  5.0

  My husband and I noticed our house was very warm Sunday evening, and our thermostat was set but the temperature in our home was reading much hotter! I called Carolina Comfort expecting to just make an appointment for someone to come out in the morning, but she let me know a technician would call me to assess the situation. I received a call from Alex A. Who said he could come that night to see why our house wasn’t cooling! I was very impressed and thankful that there was a technician that was available so late at night to check out our unit and see what was wrong. After completing a job ahead of us, Alex showed up and diagnosed our problem right away and fixed it quickly! He was very knowledgeable, professional, and had great customer service!! I’m glad I called this company and my family and I are now sleeping comfortably tonight in a cool air conditioned home thanks to Alex! We will definitely use this company for any of our needs in the future!

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  Response from the owner

  Thank you Erica for such a great review. We're happy to hear Alex did a good job taking care of your family and ensuring you all were comfortable as quickly as possible.

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