Carolina Air: Heating and Cooling
501, Carthage, NC

Carolina Air: Heating and Cooling Reviews

4.7 stars based on 880 reviews

Featured Comments:

• K

  Katherine Marsh

  5.0

  Carolina Air is very professional right from the first call to their office. Our 21 year old gas pack finally died so we had to replace it. We called them for a quote and Cleve came out the next day. He gave us a quote and we scheduled the install for a few days later. Jack and Luis came to do the install and were on time and very efficient and knowledgeable. My husband was extremely impressed with them and the quality of the work they did...the entire experience really. We also got the Nest thermostat and Jack explained how to use it. I highly recommend this company and these employees. We received emails and text messages throughout the process. They respected our home and were pleasant to deal with and knowledgeable about their product. The importance of customer service is evident with how they do business! We were able to pay our invoice electronically which makes the process even easier in my opinion. I highly recommend Carolina Air!

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  Response from the owner

  Katherine, thank you so very much for sharing your beautifully written review for Carolina Air! WOW! We are overjoyed to hear how smooth, wonderful and enjoyable your experience was. Thank you for taking the time to share your honest feedback and we look forward to servicing you in the future!

• J

  Justin Frey

  5.0

  I was a little frustrated with Carolina air initially I had them out to the house 3 times to fix my AC and they left yesterday and said I was good to go. Last night I went to check my third floor and it was blowing at 87 degrees again which is crazy. So I called the company back this morning and they got a new technician to come out and take a look at it. His name was Michael and I was beyond impressed with him as a technician. Not only was he professional he listened to me explain the issues and didn't dismiss it as I didn't know what I was talking about. He tested the system out and found that the previous technician wired the control panel incorrectly. Micheal fixed the issue and then went above and beyond and showed me how to check if it was having issues in the future as well as how to properly work the thermostats to better control the temperatures in my house. Carolina Air you should give him a raise he is exactly who you need representing your company I appreciate what you do Michael thanks for taking pride in your work!

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  Response from the owner

  Justin, thank you for taking the time to leave your review and share your experience. Michael is a very valued employee here at Carolina Air and I will be sure to share your kind words with him. Have a great day and thanks again for leaving your feedback.

• e

  elisa eyslee

  5.0

  We had to replace our heat pump, and the Carolina Air team was great to work with from first call to finished install. The men who came to install it were so careful moving the units in and out, and finished when they expected to. They took the time to answer any questions we had as well, and set us up to know who to call if we needed more. So excited to have a fully functioning system again.

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  Response from the owner

  Hi Elisa, we appreciate you taking the time to leave your feedback. I know the team will be happy to know you were pleased with their service. Have a great day and thank you for choosing Carolina Air!

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