Capitol District Supply
Washington, Saratoga Springs, NY

Capitol District Supply Reviews

4.3 stars based on 21 reviews

Featured Comments:

• J

  James Boshek

  5.0

  Friday, Black Friday to be exact and my heat is not working. Snowing outside...its going to be a cold night... and weekend. Kudos and a sincere thank you to Capitol District Supply in Saratoga for #1 Being open #2 having the exact furnace ignitor I needed with the installation expertise to help me, and #3, I probably saved $300 on a service call. Very happy and warm.

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  Response from the owner

  Hi James, we are so happy we were able to help you avoid a cold holiday weekend! Stay warm and let us know if we can help with anything else.

• D

  David Orzolek

  5.0

  They had the parts I needed for my furnace to get me going in a very cold week ! Excellent counter staff and office personnel ! Thank You all !!

• J

  Jason Federico

  1.0

  I’m with John McLaughlin! I purchased a $2,100 boiler from this company and in doing so I asked the guys at the counter if they provided any assistance in putting together radiant heat systems. I was told, “sure we do if you’re buying from us we will walk you through it.” I was told BZ would be reaching out to me, which he did promptly. As I was discussing my project with BZ he asked me why I was taking on this project on my own. I told him it was due to the extremely high quotes I was getting from contractors and feeling capable with a little guidance. BZ asked me who the contractor was, which I told him and his attitude towards me immediately changed. He said, “oh, yes (contractor) complained about you.” He then told me, “well before I can help you out I will need to contact (contractor) to make sure it’s ok because he spends a lot of money here.” It was basically explained to me that I would only spend $5,000 in their store where the contractor spends up to $500,000 a year so his business was more valuable. I explained to BZ that I’m a small business owner and all of my clients are important to me no matter what they spend. I was completely insulted, not only did the contractor not ever say anything about me to my face, he was actively assisting me with parts that I needed help with on the project and seemed to appreciate my ambition. I paid the contractor for his help of course. Meanwhile Capitol District Supply was holding $1,000 of my money for a deposit in additional equipment to do the job. BZ proceeded to help me but was extereamly unpersonable from that point. Once I received his quote for the rest of the system I was beside myself. I looked up part numbers diligently and called other local suppliers and realized BZ was charging me almost 20% more!! I quickly requested a credit for my deposit, mind you I had not received a single item yet, which I was told I had to pay a 6% credit card processing fee! I told BZ that I process credit card payments every day and if a client requests a refund there is no processing fee. The credit card service does not charge for that. The point is, this company is overpriced and apparently is only willling to do business with you fairly if you’re someone that will spend $500,000 a year. If the boiler was not attached to plumbing on the wall I would be taking it back. I’ve since purchased all of the same materials from another local supplier and turned a $2,300 bill into $1,800. Keep your hard earned money and go to someplace else for better prices and better customer service.

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