Capital Heating & Cooling
Campbell, Menomonee Falls, WI

Capital Heating & Cooling Reviews

4.8 stars based on 1063 reviews

Featured Comments:

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  tiffany weeks

  5.0

  First let me start by saying our overall experience was fantastic. Jake answered my call and was fantastic. He could have sold a bowl of ketchup to a women in her bridal dress. Just fantastic communications and even worked closely with me to make sure the guys bring the correct equipment. Alex arrived on-time, great attitude, listened to everything I had to say or ask and did a fantastic job. Alex hustled to get the job done so our heat could be turned back on. We also have an elderly dog and he was so kind to her. Thanks for the great service!

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  Response from the owner

  Thank you for your thoughtful review, Tiffany! Capital cares to make your experience our #1 priority. Jake & Alex will be rewarded for a job very well done. We look forward to assisting your family (furry and otherwise) in the future. - Allison, Customer Advocate

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  Russell Edwards

  5.0

  Highly recommend Capital Heating & Cooling. Installed new furnace & AC plus repaired ducts, relocated some ducts and cleaned old ducts. Capital was exceptional with their communication throughout the work they did for me. Jannelle & Erin would email and text me when technicians are in route, when they would be arriving along with a picture of the techs. Just great coordination, everyone on time and no surprises. My initial salesman Justin gave me lots of options and accessories, helped me pick out new furnace/AC & size it. I was also considering replacing all duct work but he recommended a cleaning instead which saved me money because there was no rust, were just dirty. Justin, James H, Jake S., Kris & Tony were knowledgeable, professional and thorough with the removal of old and installation of new equipment. Entire job didn't take long due to their expertise. James O. was over to clean the ducts today, found my dogs tennis ball in a duct. Eat prior to seeing the before and after pics of duct cleaning if its been awhile since last time your ducts were cleaned. All in all just a great experience working with Capital Heating & Cooling, rare finding a company this good.

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  Response from the owner

  Your review is much appreciated, Russell. Capital believes that our customer should be treated with respect and kindness from the first call, to when the work is complete, and every point of contact in between. Each team member you have listed has been rewarded for a job well done. We look forward to maintaining your comfort for many years to come. - Allison, Customer Advocate

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  A. Maurice Drane

  5.0

  I had experienced a gas leak in the furnace area and within 12hrs capital heating sent out a service tech to remedy the issue. Upon his arrival I saw it was Jon Baker, who had serviced my house a couple times in the past few years. He is by far one of CH&C best technicians I’ve had so far. For clarity all of their techs are very professional, courteous, etc and they all are great, but Jon pays attention to details and have been very thorough in his services and I’m appreciative of that detail about him. I’ll request him every time I experience any issues with my system. Capital Heating & Cooling you have a diamond of in the rough and I thank you for excellent service as always!

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