Capital City Heating & Cooling
Curtis, Boise, ID

Capital City Heating & Cooling Reviews

4.8 stars based on 192 reviews

Featured Comments:

• B

  Beth Young

  5.0

  We have used Capital City multiple times over the years and have always been very pleased with their services. We have had to have them repair both our AC unit and our furnace on different occasions, and they have always been incredibly professional and up front about any repair fees, and arrive within a reasonable amount of time after calling them. Their prices are very reasonable and we have never felt like they were taking advantage of us. This past summer we used them to replace our AC unit and furnace - we decided to replace them before they went out on us (they were both almost 19 years old). We decided to get some bids on replacing them and their bid was THOUSANDS of dollars less than the other company, even with upgrading to a bigger AC unit. They gave us a couple bids for different brand units and we felt the tech was honest and knowledgeable when we asked about the differences. They even gave us the paperwork to send in for a rebate offered from the gas company. We scheduled the install and they were on time and had it completed by early afternoon. We never hesitate to recommend them to friends and family and will definitely use them again in the future.

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  Response from the owner

  Thank you for your continued support. We appreciate you!

• C

  Christopher Drilling

  5.0

  Charles in Jan. 2022 and Kip just today were both amazing! Both of these individuals have some of the best technical experience in the industry and both repaired our heater and a/c not working the first time. They both responded within only a couple hours of calling. And they are both very personable - very hard to find both! A+++. Highly recommend Capital.

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  Response from the owner

  Thank you so much, Christopher. We appreciate you taking time out of your evening to praise Charles and Kip. We have some of the best service techs in the business and are proud to have them on our team. Thank you so much for your business!

• L

  Lloyd Barron

  3.0

  I've been a happy customer for over a decade, but although the owners are still excellent at what they do, I'm getting the impression that the employees they have doing routine service just aren't up to par any more. I've had an ongoing issue with them for the past several years where their technicians would come in and replace my perfectly good air filter with the wrong size or type. After a couple of years of this the owner actually came out and made it right personally, and promised that the issue wouldn't come up again. However, when it came time this year for semi-annual maintenance and a normal technician came out, same deal...replaced my filter with an incorrect size that likely caused damage. If I hadn't been careful and double-checked his work, this could've gone undetected until it made a mess of my whole system. They'd built up years of good will with me, but it's been exhausted by an inability to do one simple thing correctly. I'd still recommend them for work, but sadly at this point I feel that I have to take time off from work to watch them like a hawk to make sure that everything is done correctly, even for very simple and routine efforts.

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  Response from the owner

  Oh no! Lloyd we are so sorry. We will be calling you to find out more detail and see what we can do to gain your confidence again. As you know this is not how we want things done and will do everything we can to train and make this right. Thank you so much for your review and insight. We will talk soon.

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