Candu
Peabody, Memphis, TN

Candu Reviews

4.3 stars based on 50 reviews

Featured Comments:

• V

  Varun Dalakoti

  1.0

  I want to keep you guys posted about the horrible experience I have received from Candu. My Service was for a dishwasher repair. The agency you used Suncoast appliances has one of the worst customer service I have ever seen. Their guy came to my house on 14th August (5 hours late) and just took a picture of my machine Serial number and left. After a couple of follow ups I was told that my machine needs some replacement parts and it will be procured in 2 weeks. Later that date changed to 8th September. There was no update / call from them on 8th / 9th. On 10th September Candu called me to tell me that Suncoast is now saying that the part is not available. It took them 4 weeks to realise this and while all this time I have been without a functioning dishwasher. I looked up the part online and it is available. I did request Candu to switch my service agency to someone who can find the part but they are not obliging and saying that replacement is the only option. To make matters worse, Suncoast is somehow not even closing the ticket and I am not even getting the replacement option. I looked at GE site and most of their dishwashers (in a reasonable price range) are backordered by 4 weeks. This now means that I will have to wait another 4 weeks to get a replacement making my overall wait time more than 2 months. Worst is that there is just no accountability. No one understands the challenge we have had to face waiting for the so-called service to happen. I look back and feel that it was a big mistake to contract with Candu instead of a local person to get it fixed.

• C

  Charlie

  5.0

  Our 15 year old washing machine broke so I debated to fix it or not, but the older machines are so much better made that I figured it was worth it after I found the flat rate repair service through Candu. The process was quick and easy and the machine ended up needing a new motor and belt. They honored the price for the repair as it was originally quoted before they had even seen the machine. The technician was able to come out initially 2 days after I made the service call, and then came back a couple of days later when the part came in. The service company they sent was on time, prompt and responsive.

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  Response from the owner

  Good morning, Charlie! We're ecstatic knowing that you are a Candu member and you got the chance to keep your washer! We'll always provide upfront pricing as we believe transparency builds trust. We hope that you don't experience another breakdown anytime soon. But if you do, we're here for you!

• L

  Laura Coons

  5.0

  Candu was such an easy solution for our recent dryer issue. The flat rate included all parts and labor. The technician who did the repairs was professional and prompt. And our dryer works like new! We’ll definitely come back to Candu for any other appliance repairs.

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  Response from the owner

  Laura, we're ecstatic to see your review! We love hearing that our members are satisfied! We're committed to doing great things every day and can't wait to service your home again!

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