BV Air conditioning & heating
Pioneer, Grand Prairie, TX

BV Air conditioning & heating Reviews

4.5 stars based on 24 reviews

Featured Comments:

• s

  sean nguyen

  5.0

  John and his team came and replaced our AC unit in one day. Kept their words and came back for the 1 year warranty check up. Thank you for keeping us comfortable!

• S

  Steve La

  5.0

  We had a 25+ year old system finally give up on us 2 weeks ago and called BV A/C & Heating to come take a look. Two technicians came out same day inspected the system and afterwards recommended to replace the system (which we already knew would be the likely answer). The owner, John, came out later on the same day to give us a quote on a new system and to inspect the duct-work which was also 25+ years old. His inspection was thorough and afterwards showed us photos he had taken of how the old duct-work had either deteriorated or been installed sub-optimally. He then went over our options and gave us a quote for various systems with different SEER ratings. John provided great information and when we told him we needed to think about the options, there was no high pressure selling. He said he understood and respectfully left for us to contemplate. Having had A/C work done for another home before, I could already tell his quote was fair, but to be sure we got another reference for HVAC service from a trusted friend in the construction industry. The other HVAC company also seemed honest and capable of quality work, but their quote was several thousand dollars more than BV's. We decided on BV and to have the complete A/C system replaced with new duct-worked installed. John again came out on the same day to finalize the paperwork and said he would have a crew out the next day to start work. He said that they might need two days to complete the entire install, but would try to finish in one day to have us up and running with A/C in this oppressive Texas heat. The BV crew showed up early the next morning and immediately started work. As others have mentioned, they laid down tarps inside the house where they needed to and in general, worked diligently and respectfully of the property. The BV crew also took the time to answer questions I had while they were installing the system. They ended up finishing the entire install with duct-work around 6 PM and had the A/C up and blowing cold air! At some point, John had showed up to the worksite to work along side his crew and as they were nearing completion, went over the installation with me. We even climbed into the attic space so he could go over what they had done for the duct installations. So how is the new system? FANTASTIC. The majority of the house is now an icebox. Except...the master bedroom which has always been on the hot side during summer due to it being located almost as far as it could be from the air handler, high ceilings, and almost no insulation between ceiling and roof. When we mentioned this to John he suggested moving the supply manifold closer to the master to see if that would improve things and if not then to give him a call back. We gave the new A/C system 2 weeks to try it out but still felt the room was a little to warm. We called John again and told him that the master was too warm. Within 2 days he had two more technicians come out to cut out a new vent in the master ceiling and install a new duct line from the supply directly to the master. Happy to report that now the room is nice and cool like the rest of the house! BV and John did not charge extra for this additional vent and duct to be added. I know this review is a little tl;dr, but it is a very comprehensive review of what actually transpired. I can say I am very happy with the professionalism of BV and their staff, the quality of their work, and the integrity of their owner John. I would certainly recommend to anyone who needs HVAC services to at least give BV a call for a consultation and quote. They will not disappoint.

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  Response from the owner

  What a very nice review, Steve! Thank you for sharing your amazing experience with our team. We're so glad to have you as our customer. Can't wait to see you back again soon!

• J

  Jonathan Bannister

  5.0

  John and his team were fast, courteous and very professional. I would recommend this company to anyone looking for an honest company to help them with their ac system.

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  Response from the owner

  Yay! Thanks for this wonderful review Jonathan! I'm so glad you had a positive experience with us and I will be sure to pass your feedback on to John and his team. We're always looking for ways to improve our service, and we'll take this as an opportunity to do just that.

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