Burton Sheet Metal Inc
Troy, Burton, OH

Burton Sheet Metal Inc Reviews

4.6 stars based on 162 reviews

Featured Comments:

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  Barbara Mcmaster

  1.0

  Furnace stopped working during horrible cold spell, called a local company from a friend's referral. 1st technician put a bandaid on problem, 2nd technician said problem was fixed, 3rd technician said new furnace was needed. 3 technicians with 3 different answers, should have seen a problem right there ! After $700 was spent finally got an email with an estimate for a new furnace but no followup calls. Attempted 3 times to speak to someone about potential credits for parts already purchased was told " have to send this to a manager" No one has ever returned my call. Ended up going with a different company. Don't waste your money! Burton sheet metal certainly doesn't value their customers ! Terrible customer service and obviously varying degrees of technician's abilities.

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  Jean Bonchak

  1.0

  After several visits and hundreds of dollars paid to this company our heating system still isn't working. Overall, our dealings with this company were unprofessional and unsatisfactory. Since then we've been told by others who've dealt with BSM that they've also experienced problems. Hopefully those looking for a company to fix/install a heat pump will consider this review.

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  Response from the owner

  Hi Mr. Bonchak, As your issues have to do with the unit being out of warranty, you were given the manufacturer's customer service line to see if they could assist you with the repairs. Please let us know if you were able to reach them & if your concern was addressed.

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  Jay Hawkins

  5.0

  I was having trouble getting a reliable furnace maintenance vendor, until I tried Burton Sheet Metal. They are very courteous and on time. My furnace has been ruining great and even sounds a little quieter. Would highly recommend them for HVAC service.

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  Response from the owner

  Thank you so much! We appreciate your business!

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