BTU Management Inc.
Crosse, Mauston, WI

BTU Management Inc. Reviews

3.8 stars based on 56 reviews

Featured Comments:

• S

  Stef Cerrato

  1.0

  DON'T USE BTU MANAGEMENT, THEY ARE SCAMMERS! I had BTU come out to take a look at my furnace that was no longer working correctly. The technician came out and took a quick look at the furnace and declared it was too old to be looked at or worked on. That it had to be replaced simply because of its age. Its a really old furnace from '87, but he refused to look at it. The only thing he looked at was the thermostat wires. I had just installed a new thermostat hoping it would fix the issues I was having but it didn't. I explained this to him and he said the thermostat must have been installed incorrectly and wouldn't work correctly anyway even if it was installed correctly, his reason being because I bought it from a hardware store and not through an HVAC company. It's a two wire Honeywell thermostat. I definitely installed it correctly, and it wasn't cheap. He looked at the thermostat and said it looked right but I must have done something wrong and that's why I was having issues. I asked him if he could look at the furnace and just find out what the exact issue is. He was very vague, went between the issue being my thermostat, to the age of the furnace.... nothing specific. He obviously wanted to leave very quickly. I was still asking questions as he was walking out the door. I even asked if he could PLEASE just look at the furnace to make me feel better. But he refused and left. The technician was only at my house for 15 minutes MAX, that is me being generous. No exaggeration. It was very clear BTU only sent him out to get me to spend $3k+ to get a new furnace installed. I also felt that the technician was rude, insinuating I wouldn't know how to install a simple thermostat because I am a young female. I'm not stupid. And after all that, I was charged $116. I complained to the company and they decided they'd knock $23 off the bill. But I am still left to pay $92. Maybe I shouldn't complain because they knocked some off the bill, but $92 dollars for absolutely nothing! Just to be treated like an idiot for 10 minutes. I do not recommend this company. Save your money and go somewhere else.

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  stan macheichok

  5.0

  Here and done very quickly. Let us know about a couple things we may need to do next year so that we know what to expect. Recommend

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  Santiago Eliecer

  1.0

  These people new theres an issue here with AC unit and still invoice me for recharge for the 3rd time. And now theyve had me on a waiting period for over a week and its ridiculous. I could have gone else where instead of telling me at the very last minutes that they wont be able to get me in AGAIN for the 4th time. Very unprofessional. Save your time and money and go elsewhere.

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