Bryant Iowa Heating & Cooling
Shurfine, Ankeny, IA

Bryant Iowa Heating & Cooling Reviews

4.8 stars based on 132 reviews

Featured Comments:

• B

  Brian Tlach

  5.0

  My furnace was having issues during a very cold stretch of weather after returning from out-of-town at 8PM at night. Called the service representative who sent out a technician right away. Technician arrived within 20 minutes and was able to immediately diagnose and repair the issue. The fix was simple and Dylan was extremely professional and helpful. Dylan also educated me more about my Bryant system! Thank you for keeping us warm this winter!

• J

  J T

  5.0

  Very thorough service. Demonstrated (and shared because I am picky and want explanations) an understanding of how my heat pump system worked and what real servicing means, unlike two previous companies. Cleaned the probe (no one else did that) and checked the efficiency (no one else did that) of the three stage burners with test equipment and adjustments. And checked and changed the filter (no one else did that). I am very pleased and reassured that my furnace is running as efficiently as it can do. I am signing up for Bryant's service plan and look forward to having the summer servicing performed. It is a relief to have found a company that provides expert services. Update: I'm pleased I joined the service plan because I received a system error message. Bryant responded very promptly. Pat was the technician this time. He took his time thoroughly checking and analyzing inside and outside sensors. It would have been very easy to tell me I needed new sensor(s) - I wouldn't have known differently. Instead, while tracing the wiring he found a loose connection which he fixed. Very modest bill even though the service was only about an hour after I called. No padded out bill for parts I didn't need. This is an honest company!

• T

  Teri Hanke

  5.0

  The Best Customer Service!! I had to call after hours as my air wasn't working. The phone was answered by a live person (!!) not a voice mail recording. I explained the problem and she said she would have a technician call me. Within 10 minutes, I had a call from the tech. He walked me through how to do a reset on my digital thermostat and the problem was solved. That's not all though - even though he fixed the problem over the phone, he let me know that he would be happy to drive out and check in person if I wanted him to. For the record, I live out in the middle of nowhere. I assured him that it wasn't necessary and if I had further problems I would call the office the next morning. This is just the kind of people they are - friendly and willing to go the extra mile. My unit was installed 5 years ago and cost a lot of money; I've never regretted the purchase and I've been incredibly happy with every interaction since the install. If you're shopping around for a new furnace/central air unit, look no further. Bryant Iowa is the place to buy!!

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