Bryant Heating & Cooling Co
Bishop, Louisville, KY

Bryant Heating & Cooling Co Reviews

4.7 stars based on 2094 reviews

Featured Comments:

• J

  Jenny Lyn A

  5.0

  Thank you for being thorough with the inspection before installing our air filter. The technician Mr. David Duncan was professional and also came to our resident with wearing all the proper attire including wearing a disposable booties and face mask. He also explained to me what can be done in the future to make sure we have a good air quality in our home. It is nice to know that Bryant have an employee that is very knowledgeable. I highly recommend this company for HVAC needs. Thank you again for providing an excellent service.

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  Response from the owner

  Thank you so much for your recommendation, Jenny. We are glad to hear that David did an excellent job during your service and we appreciate your business.

• M

  Micheal Dowell

  1.0

  My furnace and AC unit and was 19 years old. My water heater was 12 years old. Mr. Tim, don’t know his last name, however, presented himself as a person who works as a salary person and does all the training at Bryant. After my furnace some what’s went out, he suggested it be replaced. He also suggested to save money, to replace all the stuff. Which I agreed because at some point it was gonna go out because of the age. After we talked and he made me feel like I could trust him, because he talked a lot about him having 5 daughter and his wife is a CPA and all this about saving money and getting good quality products for the future. Talk about this stuff because I’m about to have a daughter myself. I asked him, because of pricing, should I get a second opinion. He assured me that I was making a good decision for what I was getting. So I did it. $14,000 dollars for everything. Later I got a second opinion on how much those products would have been to replace through the other people. 7k less. Moral of the story, don’t trust Bryant heating and cooling and get a second opinion. The products are great don’t get me wrong, but they are literally out here getting over on people.

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  Response from the owner

  Michael, thank you for taking time to speak with our management team regarding your dissatisfaction with the technician who was at your home. We apologize we were not able to provide you with 5-star service. As agreed upon, we have added 2 years of complimentary maintenance to your account. Please give us a call if you have any other questions or concerns.

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  Jo Carter

  5.0

  Theron Jackson was so professional and courteous. His knowledge level was above excellent. He was very focused and got the job of installing a new heating unit in good time. Thanks for sending a very pleasant person. His helper was very pleasant as well. Mary Jo Carter

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  Response from the owner

  Thank you so much for your positive review. We appreciate your business and you sharing your experience.

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