Bryant Heating & Cooling
Stonesthrow, Alexandria, OH

Bryant Heating & Cooling Reviews

4.2 stars based on 38 reviews

Featured Comments:

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  tim g

  1.0

  Conman and a thief! He came out the next day so not an emergency call. No quote or heads up, he changed a $17 part, and was gone in about 10 min. Then he changed $300!!! Outrageous!!! Worse part a month later more issues.. definitely not calling him back! Good luck you have been warned

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  Response from the owner

  We are very sorry for your issues. We have checked and we do not see you as a past customer. Unfortunately, some customers mistake us for the Bryant Manufacturer. If we can help in any way please contact us directly.

• D

  Dirk Stevens

  5.0

  I know a pro when I see one. Bryant Heating & Cooling had me up and running in a very short amount of time and back in business. Less than one hour response time, professional, parts on truck, and now my heat pump works great! Ron is now my go-to heat and cooling guy.

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  Response from the owner

  Thank you

• R

  Ryan B

  1.0

  Ron came out to give me a quote for new AC Unit. He was in and out in less than 2 minutes. He didn’t bother to look at the unit inside the house to notice it was capable of supporting a 4 Ton unit. My old ac unit was 3.5 tons which is perfect for the square footage of our home The quote I received days later was for a 3 ton unit which would not adequately cool our home. Overall I think Ron is nice person but pricey mistakes were made. The other two estimates I received were on point and owners spent time looking at ac unit, inside unit, duct work, etc as all this comes into play when cooling a house and being comfortable. Needless to say I got another 3.5 ton unit installed.

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  Response from the owner

  Ryan B. We’re sorry to see you were not satisfied with the quote we provided for a new installation. Since this was a weekend call, our owner Ron was the person you met with. Ron is extremely experienced in repairs, is efficient when diagnosing issues, and can assess a potential client’s needs relatively quickly. It appears your call was not for any service or emergency repair but rather a competitive quote for a new installation. Based on the information you provided to Ron, we were one of three companies you had contacted to receive a quote. Our records indicate Ron had a quote for a new system back to you the same day. While our prices are very competitive, we are not always the lowest as we do not install less expensive systems that do not meet our quality standards and will not last. We hope you were successful in finding a system that met your needs.

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