Brown’s Heating & Cooling
Ford, Colorado Springs, CO

Brown’s Heating & Cooling Reviews

4.9 stars based on 254 reviews

Featured Comments:

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  Tad Schexnailder

  1.0

  Do not use this company! They do very poor work, lie, and tried to sell me a fan motor or furnace to cover up that their work caused the problem. On November 3rd 2021 I called Brown’s Heating & Cooling out when the fan for our A/C and furnace would not turn on. They said that the problem was that the control panel was bad and so we had them replace it. I called the next day because the fan started to smell like something was burning after running for a few hours, shut off, and would not start up again for another few hours. When the second technician (different from the one that installed it) came out they said that nothing was wrong and that everything was fine in a very rude way. He then suggested that we replace the blower motor and get a new furnace. We declined because this sounded very suspicious since we have everything serviced regularly and our service technician said our unit was fine a few months prior. The problem continued every time we turned the fan on for long periods of time so we simply stopped using this function of our unit. After three months it did the same thing but this time when the fan was on auto. We decided to get a second opinion since Brown’s technician was suggesting replacing the whole furnace. Upon calling a different company, we found that the control panel that Brown’s had installed was visibly fried after only 3 months of use (that was the burning smell). After replacing it again all of the problems with the fan were resolved and we can now use our unit the way we did before Brown’s came out. According to the technician who fixed Brown's mistake (who also has been servicing our unit for a few years) the control panel wiring was done improperly. Also a 5 amp breaker was used when it should have been a 3 amp, a pressure switch was left dangling, and screws were left in the door tract that cause a corner of the door to be bent when closing. Seems pretty straight forward, a part was installed improperly, failed after three months, the part was replaced AND wired properly, the problem was resolved. I called Brown’s to discuss a refund and emailed them pictures of the improperly wired control panel both installed and after which clearly show the burnt parts. After trying to give me the run around, asking me why I didn’t call them back to replace my furnace (as if that was ever the problem) they lied to me and told me that the control panel only had a one month warranty and refused to give me the refund. I called the manufacturer and confirmed my suspicion that the part actually had a one year warranty after installation. Now if the part were the problem then it should be no issue for Brown’s to use the manufacturers warranty to get their money back. I suspect that they don’t want to go this route since the part is so obviously not the problem, nor is my unit since it is running perfectly now. That leaves only one factor, the installation.

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  Response from the owner

  On 11/03/21 you contacted us to schedule a service call. You informed us that you lost heat over the weekend and even though it was working again, you still wanted someone to come take a look. We went out and found that you needed a new control board. We replaced the board with a generic brand since OEM is not available due to the age of your system. The following day you called us back, informing us there was a burning smell and no heat. We sent a technician back over, at no additional charge, and found everything was operating properly. We cycled both the fan and furnace manually and found no issues. We informed you that the "burning smell" was most likely coming from the blower motor. Whenever that part begins to fail, a "burning smell" is the most common complaint. When equipment is operating properly while we perform our diagnostics, it can be difficult to pin-point what the exact issue is. We aren't the type of company that recommends replacing random parts until the issue is finally fixed. Due to the age of your furnace (22 years), we recommended you replace it. We made this recommendation as it makes the most sense when you are starting to deal with major repairs on an older unit. It is more cost-effective to replace the system instead of making multiple large and costly repairs. Four months later, which brings us to March 30, you contacted us and demanded a refund for November's service or else you would leave us negative reviews. The control board the other company replaced was the same brand and part number as the one that we used. Our vendor where we got the control board from has a ZERO-day warranty on used electronical components. We (as a company) have a 30-day warranty on repairs. Had we been called out at any time between 11/04/21 and 03/30/22, we would have come back out for free to reassess the situation. If our repair was faulty for whatever reason, we would have extended our warranty policy and fixed the issue. The bottom line is that you did not provide us that opportunity, hence why we didn't submit to your demands and declined refunding your money. Our technicians are highly skilled and trained in our trade. We always stand behind our work. Sincere regards, Ed Minnick, Brown's Heating & Cooling

• L

  Lambeau Oakley

  5.0

  Browns heating and cooling has been a great company to work with. They have always taken care of any issues with our HVAC equipment at a good value over the years. We highly recommend Browns to anyone. Plus, the ladies in the office, April and Lisa are always so nice to talk to. Thanks Browns. Ollie

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  Response from the owner

  Thank you for your 5-star review, Ollie! Your positive feedback means so much to our team at Brown’s Heating & Cooling. We greatly appreciate your business and look forward to continuing to service the needs of your HVAC equipment!

• K

  K S

  5.0

  Shawn was awesome! He arrived early! Very nice and professional. Furnace maintenance. Very thorough. They gave me a call the day before appointment to confirm. Brown's will be our furnace and A/C from now on. Thanks for the great work!

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  Response from the owner

  Thanks so much for sharing your 5-star experience, KS! We are grateful to be your dedicated heating and cooling contractor. Please reach out if you have any follow-up questions. We appreciate your trust in Brown’s Heating & Cooling] for your furnace and ac maintenance tune-ups!

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