Brady Flanary Heating & Air Conditioning, INC
Creek, Kernersville, NC

Brady Flanary Heating & Air Conditioning, INC Reviews

4.6 stars based on 17 reviews

Featured Comments:

• R

  Rijel Viens

  1.0

  *DISHONEST* AC went out, called Brady Flanary to come look at it. Charged $140 to do diagnostic on a sunday. they then charged me over $240 to replace a capacitor (which they called a "power pack") which can be bought on Amazon for $10.. I'm serious the part they replaced is a JARD brand part #12783 if you google that its $10 they charged me $404 total for something I could have googled and fixed myself. Oh and he was at my house less than 30 min total. he pulled off a panel held on by two 8mm screws and the capacitor is right there. I don't mind paying a diagnostic fee but overcharging me by $230 dollars for a $10 part is WRONG!!!! DO NOT USE THEM** STAY AWAY

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  Response from the owner

  Thank you for voicing your concern Rijel. We have experienced a few customers in the past that are not familiar with our industry and the pricing required to service customers properly and our employees. For your convenience we have attached a link that will better explain the charges. Again, Thank you. https://www.homeadvisor.com/cost/heating-and-cooling/replace-ac-capacitor/

• P

  Pam

  5.0

  I recently had my air condition go out and i didn't really know who to call. I easily found Brady Flanary in the yellow pages where they also had a coupon! The technician arrived on time and was able to quickly diagnose my problem which was just a capacitor. He explained everything very thoroughly so that i could understand! Within just a short time, he had figured out the problem and fixed it on the spot! Plus the pricing was very reasonable! The office personnel was also polite and professional. Overall i had an excellent experience with them! Very happy customer and I will be using them again!

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  Response from the owner

  Thank you for taking the time to review the service you experienced with Brady Flanary. We are a company that works very hard for 100% customer satisfaction and when a customer takes time from their day to give a review it makes our effort feel so satisfying... Thank you!!

• J

  Jeff Gentry

  5.0

  We have been customers of Brady Flanary for more than a decade. We have always been very satisfied with their Trane products and professional and courteous service. They show up when they say they will, are available for emergency service, do great work and clean up behind themselves. We have always been under their maintenance plans and have been very pleased with the life of our H&A units. Great company, team, and products.

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  Response from the owner

  Thank you! We strive to give our customers the best service experience possible, It makes our efforts very rewarding when our customers take the time to review their experience. Also, thank you for the loyalty over the years!

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