Brad Emberton's Heating & Cooling, LLC
Smith, Owensboro, KY

Brad Emberton's Heating & Cooling, LLC Reviews

4.7 stars based on 12 reviews

Featured Comments:

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  Jeff Libs

  5.0

  Great company! First time customer as our previous service company now enjoying retirement. Our AC unit stopped working on a Sunday afternoon, good friend highly recommended Brad's company. Left a message describing my dilemma, promptly getting a message back from them. Were out the next morning, confirmed my issue, installed part, running good as new. With last company 37 years, plan on being with Emberton Heating/Air till he retires.

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  Sharron Gwenn

  5.0

  You can’t go wrong with Brad! My blower fan stopped working. I scheduled an appointment and the repairman was there earlier than expected. The blower motor had to be replaced. The repairman completed the repair and made sure everything worked as it should. I got home from work that evening and it wasn’t blowing. I then called and left a voicemail explaining it wasn’t working. Lori called me right away the next morning apologizing and said that Brad would be there soon to check on it. Brad found two additional issues (from previous repairs) that caused the motor not to continue to run properly. I have nothing but good things to say about Brad & Lori and their team. Nice, professional, listened and explained with kindness. I WILL call them for all my future repairs/purchases. You should too!

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  Jerry Lee C

  1.0

  "Who You Should Never Call On For Your Home Heating and Cooling Repairs In Daviess County" A Prime Example Of How Integrity For One Local Business In Our Community Is Of No Importance How could a simple blower motor warranty replacement on a home heating unit take a month to diagnose then another week to replace, during the winter season? The short answer seems to be that a deliberate act of dishonesty occurred due to greed, by attempting to justify 5 visits and charge each time when 2 visits would have been sufficient by a qualified professional. They charge twice the amount that it should be by padding the bill and make threats and berate you when you dare to question them. A business having the proper diagnostic tools, knowledge, ethics, and providing honest service to customers is of particular importance. I implore those taking the time to read this just to be aware of some of these tactics when choosing a local reputable company to invite to your home. During the time frame of 12/2/2020 - 1/5/2021 the tech from Brad Emberton's Heating And Cooling LLC HVAC company made 5 visits total, not determining until the 4th visit that the blower motor on the heating unit was not engaging properly. Finally being replaced on the 5th visit on 1/5/2021. I received a call on 1/6/2021 from Brad Emberton, Brad told me the bill was 319.00, I said that does not seem correct. The tech having claimed he saw no issues or "found no problem" does not justify claiming that there was not anything wrong at the time, it is simply a failure to determine the diagnosis since it was not properly assessed by the tech on multiple occasions. Mr. Emberton mentioned that you will pay what we say is owed regardless of the amount or a lien will be placed on your home, with threats of his attorney, for an invoice that had not yet been mailed out & proceeded to hang up on me. I have audio recordings of each interaction with this business that can be provided that show how vile Mr. Emberton is and how he represents himself. They had mentioned that it was a lengthy process filing the warranty claim as if they are doing something above and beyond what would be expected, when in fact many service companies handle numerous warranty claims, it is part of being in business as a heating and air company, you should expect to have on staff someone that can process warranty claims, so in addition to not having the proper diagnostic tools, they also do not seem to have adequate knowledge of being able to properly process a warranty claim which results in placing blame again on the customer. I was appalled & shocked at the level of unprofessionalism and treatment that I encountered by Brad that I had to endure. This unit is not something that should be out of the scope of a heating and air company, yet this company seems to have trouble making a proper definitive diagnosis for a failing blower motor, it is illogical. I called a heating company to assess & determine the issue, not a plumber, therefore I or anyone else should be able to rely on that company to reasonably assess and replace a heating issue. It should definitely be reasonable to expect a company to repair an issue which they specialize in within a reasonable timeframe, especially during the winter season, dragging out a resolution beyond a months time is far from reasonable and extremely unacceptable. Giving Mr. Emberton the benefit of the doubt that may not have been fully aware of the circumstances, I had attempted to explain all of the facts, but given his reaction leads me to believe that Mr. Emberton was completely aware of the entire situation and overcharging for the service was a deliberate and intentional act meant to scam a customer out of more money. This is definitely not how a preferable reputation is constructed. This is clearly a business attempting to take advantage of an unsuspecting consumer who was unaware that a company would act in this unethical manner. Please try and be better to others especially during these difficult times that we are all striving to get through together.

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  Response from the owner

  Mr. Cox, I will lead by saying, again sir, that we are very sorry that you consider our service as less than satisfactory. We work on our business and customer service daily and we strive to give the best service that we can give. We have explained your bill to you, and have given rebuttals and explanations to the several agencies that you have published your complaint. Once your partner had called and paid the invoice we were hopeful that was the end to your campaign of harassment. Your exhausting attempts to tell your side of this story is becoming very futile and hollow. It is becoming apparent that this level of torment from you is nothing more then a mere childish tantrum, however, it is becoming beyond tacky and very hurtful. Again, we are sorry that you were unhappy with our service and for future HVAC needs we would be glad to give you recommendations of several other HVAC experts in this area that are just as reputable in this trade. We wish you well Mr. Cox and on a side bar note, sir, your energy and tireless efforts to slander us with fruitless words would be put to much better use if you were to find a platform for something positive in life that needs fighting for, it could use a soldier like you. Best Wishes, Brad & Lori Emberton

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