Bourque Heating and Cooling Co, Inc.
Pitchers, Hyannis, MA

Bourque Heating and Cooling Co, Inc. Reviews

3.5 stars based on 8 reviews

Featured Comments:

• M

  Marc Goldberg

  5.0

  Bourque was not the low bidder. They offered what we were seeking and provided a value option. They communicated with us effectively before, during and after the installation. Will and Mark represented the company with outstanding customer service. They were here when they said they would be (unusual for Cape contractors). The cleaned up after themselves and asked customer focused questions during the install. Ruben arrive on day 3 as promised and gave us a tour of the mini-splits, showed us how to use the controls and answered our questions clearly. Bourque was a pleasure to do business with. Will recommend them to anyone who has HVAC needs.

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  Response from the owner

  Thanks Marc.. It was a pleasure serving you. BB

• C

  Cape Codder

  1.0

  Absolutely terrible experience. Owner came out to quote replacing my home air conditioner and installs a setup that doesn’t work right without paying another 30% for additional maintenance. Had they provided an honest quote from the beginning they would never have been hired. Beware of deceptive sales practices.

• C

  Constitution Properties

  1.0

  I called to schedule service on a heating system on a property the company I work for purchased last month. Was told that the tech could come out within the next 2 days. When I gave our company name the employee asked if we're a third party owner and I explained we're the sole owners of the property. She proceeded to schedule the appointment and take our information. I then get a call back from a different employee at the company telling me that they don't want to do business with us. I ask why and she said because we're very busy and don't know you or your company. The excuse given wasn't very good, since I was set up with an appointment within 48 hours, so their not busy. Also, the fact they don't want to do business with us because they don't know us is bad business!

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