Bob's Heating & Air Conditioning
190th, Woodinville, WA

Bob's Heating & Air Conditioning Reviews

4.6 stars based on 786 reviews

Featured Comments:

• V

  Vicki Moulder

  5.0

  Our 1970 heating and cooling system had run itself into the ground! I met with 4-different in the Puget Sound area furnace companies. Bob's price was the best! So in comparison to value Bob's top of the list. October 2021 we paid the deposit and because of supply chain issues "this is a real barrier" install didn't happen until March 2022. Yep 4-months - this is just the way things are right now. Patience is key and the wait is worth it! The 3-day install process is a big undertaking and included: 1) Eric's killer team installing the new electrical panel; 2) Jerry C's team with Mike G (a.k.a the furnace guru) and Tony Z tore out the old system and custom built venting to fit the new; and 3) the electrical team who hooked it all up. In all the project was well co-ordinated, professionally installed by competent respectful people. Pretty much all you could ask for!! Old & new photos below. Good luck!

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  Response from the owner

  Thank you for leaving us such a kind review, Vicki! We greatly appreciate your patience and gratitude. We hope to work with you again soon, please give us a call when you're in need of a tune-up!

• M

  Marah H

  4.0

  The Quote: Bob's came out to do a consultation for AC installation back in May. Our home came "AC ready" so we essentially needed the unit outside and some fine tune installation tasks. The guy who came out to quote was super nice and we were able to take advantage of a small discount for the month of May. We scheduled the install and submitted a down payment. The Install: The two guys that showed up were on-time and super friendly. We were flexible in moving our vehicles so they had the most direct path to where they were working and as much room to maneuver as possible. Our furnace is in the attic, which for a June 2021 installation was horrible. The lead technician had to spend quite a bit of time up there getting the heat pump set up and whatnot and I guarantee it was at least 120 degrees up there. He was positive and quick about the entire process. Didn't complain once and did a solid job of keeping his work area clean, which I appreciate so very much. The second tech was outside digging a place for the ac pad and setting everything up from the exterior of the home. All was said and done within 3-4 hours and there was a field manager or supervisor that checked in on the process. I was very happy when they finished up and left. The Problem: Two days after the install the unit stopped working. I called on 7/4 and left a message expecting to hear back on Tuesday 7/6 after the holiday. Someone got back to be on 7/4 and scheduled someone to come out on 7/5 to diagnose the issue. The guy who came out was super nice, and after spending a bit of time in the attic and making a mess said the coil on the furnace was not installed correctly and it was missing the bracket. He did not fix it but said Bob's would be in touch. The debate was whether they were responsible or if the original furnace installer was responsible. 3 days later after calling to check in on what the decision would be someone called me back to say he would be back to fix the issue at no additional charge. I was grateful they stood behind the install and took the initiative to fix what I'm assuming they probably should have caught to be begin with but I honestly don't know. Bob's was great, my AC has been working without issue and we are nice and cool. I should note that the unit itself is so very quiet! I love it!

• T

  Trystan Larey-Williams

  4.0

  After a terrible experience with a competitor, I hired Bob's to repair my furnace since they're an authorized Bryant dealer. Besides having to wait 9 days for a part order, I give the service a solid thumbs up. The techs approached investigating the issue in an organized way and were able to isolate multiple failures in the system, making it atypically challenging. A competitor's tech gave up and told me to get a new furnace.

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