Blackwell Heating & Air Conditioning
Russell, Fayetteville, NC

Blackwell Heating & Air Conditioning Reviews

4.7 stars based on 87 reviews

Featured Comments:

• T

  Tela-Viv Crutch

  5.0

  Called for repair of HVAC system. The people were so friendly and professional that I ended up having TWO HVAC systems installed. Every employee was exceptionally professional, gave a fair price, and I spent over $11,000 with this company. In addition, they complied with COVID protocols. I got more satisfaction with this company than I expected. Excellent all the way around!

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  Response from the owner

  Tela-Viv, Thank you for the 5-star review! We are pleased to hear that you are satisfied with your recent HVAC installs, and look forward to continuing to service your heating and cooling needs. We greatly appreciate you!

• B

  Barbara Blevins

  5.0

  The service Mr Blackwell responded promptly when I texted that my thermostat had a blank screen. The texting is a plus as it is easier than multiple phone calls. He was able to give me an approximate time of his arrival, He arrived on time and found the problem: a burnt wire and repaired it. He went the extra mile and explained the problem to me and showed me what he was working on. My system is a little over 10 years old and was Installed by his company. I will definitely go to his company for my next heating/cooling system.

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  Response from the owner

  Ms. Blevins, Thank you for the 5-star review! We are so happy to hear that you are satisfied with your service! We greatly appreciate you, and look forward to continuing to service your heating and cooling needs.

• R

  Ralph Johnson

  1.0

  My wife n I solicited Blackwell Heating n Air services during last inclement weather. Initially, it wasn't permissable for driving conditions for Blackwell to come out to fix our problem. However, a few days later once weather permitted Technician finally came around 2 o'clock in the evening. Once tech.identified problem after charging 125.00 just to come out he stated that unit was old(2007). I assured Technician that we couldn't replace entire unit because at the time we only had 300.00 dollars. Technician assured me that the Copacitor would solve the problem which would cost 300.00. Exhausted from not having heat for days and arguing with my wife against my better judgement I excepted the ridiculous price of a 10.00 Copacitor Technician said cost 300.00 dollar's. The Copacitor worked the motor for approximately five (5) hours before motor went out. Called Mr Blackwell back and his first response was how good is your credit. Again positioning us to buy his redicoulous over priced parts. I assured Blackwell that I was not buying anything else from him and we wanted him to send Technician back out to correct an overpriced problem generated by his greed! I ask technician to remove 300.00 part and respectfully ask Mr Blackwell to divie the 125.00 agreed initially for technician coming onsite. He Blackwell would not budge taking the 300.00 part back and subtracting the 125.00 from the 300.00 part and reimbursing us the the 175.00 we felt owed to us since they never fixed our problem. We feel this business is bias and greedy selling high priced parts to create wealth and his word never kept during the entire process. I wouldn't recommend Blackwell Heating Air for nothing in this world...

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  Response from the owner

  Mr. Johnson, We do sympathize with your issue. We had several calls come in over the weekend due to the drop in temperatures, so we returned to fix the issue as quickly as we possibly could. Based on the age of your system, a 2006, our Service Technician recommended a fan motor along with the capacitor. Once he received your approval, we replaced the capacitor—the fan motor did run at that time. We have tried to resolve this situation to no avail. We do thank you for your business!

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