Black Hills Energy (Employee Access Only)
24th, Cheyenne, WY

Black Hills Energy (Employee Access Only) Reviews

1.4 stars based on 147 reviews

Featured Comments:

• M

  M H

  1.0

  So they say I have a past due balance even though the amount of my next bill is the total amount of my electric and gas. They say they haven't received a payment even though it shows on their website and sent me a text that they received payment. Watch your bills people cuz Black Hills Energy billing department has screwy billing methods. I don't think they know what they're doing. Incompetence at its best. And no it's not a missing payment, it's a payment you refuse to acknowledge even though you show it on your website. I've already spoken with one of your reps and her supervisor looked over my account. I see I'm not the only one who has had this bad experience. I'm with the previous post, if there was a zero rating I would have chosen that.

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  Response from the owner

  Hi Melony. It sounds like you have a lost payment. We have a process for that. I'd love to help you start the process of hunting that payment down. Please private message me your service address for further assistance. Thanks. ^Ruth

• B

  B K

  1.0

  Zero stars is not an option. After almost a year of trying to get their error resolved, I am thankful that I no longer have to deal with Black Hills. (I moved to a town that has a different, cheaper, competent company) Asked for a landlord revert on a property and they turned the gas off to the property, in February! Frozen pipes, water damage, cracked toilets, and they have the audacity to charge a re-hook up fee. They spent 10 months running me in circles hoping I would go away rather than pay for their error, which their office acknowledged. The utilities were auto paid on the property for almost a quarter of a century without a lapse. The only time they were off was when black hills turned them off. Main office listed it as a priority and no one contacted me. Main office resubmitted it as a high priority and it was 14 days before they contacted me. (Not to resolve the issue but to run me around some more.) I won't share a years worth of miserable details but I will never buy a property where Black Hills is the only option.

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  Response from the owner

  BK, We certainly hate to hear your experience did not meet expectations. At Black Hills Energy, we work hard to communicate with our landlords whenever possible regarding properties they manage and how best we can serve their needs. We'd be happy to discuss your account and while I understand it's closed, we'd love to see if there's something we can do to help ease things for you. You can reach us on Facebook, Twitter, or by email at [email protected]. Thanks, ^Seth

• M

  Mike Taylor

  3.0

  They need to get a better updated billing system. They show it’s paid on both ends then blame my bank . There’s no way. I have a bank app. I’m not sure what your up to but you’ve made my perfect payment record to the point where you sent me a disconnect notice. You should treat people better. I pay all my bills the same way same card only you have a problem with it . Now I need a payment plan

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  Response from the owner

  Hi Mike. Can you please private message me your service address? It sounds like we have a few things to research and hopefully find solutions to. I'm very sorry for the payment issues. ^Ruth

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