Bismarck Heating & Air Conditioning
18th, Bismarck, ND

Bismarck Heating & Air Conditioning Reviews

4.2 stars based on 122 reviews

Featured Comments:

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  Dom Sneed

  5.0

  I can't stress enough how amazing BH&A are when it comes to helping customers! They are kind, patient and absolutely helpful when you cant figure out what's going on with your furnace or thermostat. I wish more companies were like this! I will always call them when it comes to needing my heat or air conditioner fixed. Also thank you so much Hillary, You are the sweetest and understanding. Haven't had a GREAT experience or conversation with customer service in awhile. Your such a great Customer Assistant!! Thank you again!!

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  Response from the owner

  Thank you very much!!

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  Diana Gefroh

  2.0

  On one of the coldest days we have had this year service was denied until my daughter could prove the bill was going to be paid!! I own the home she lives in, have owned it for thirty years. I have had BHandA install and maintenance my air conditioner and heating over the years. As a single mom at the time, I found them to be very pleasant and reasonable, however, at this time apparently past customers are not given any grace.How disappointing to find out I have been put in a category with the few bad apples that don’t pay their bills even though I’m not one of them!!! The owner was adamant about this no tolerance policy how sad!

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  Response from the owner

  Your daughter was NEVER denied service... She was only required to have the ABILITY to PAY the bill. YOU were not at the home and the person paying IS either required to be present, or a credit card is needed to send the tech on especially ONE OF THE COLDEST DAYS, as you say. Many times throughout our 51 YEARS in business, the MOTHER, GRANDMOTHER, FATHER or FRIEND says they are going to pay the bill once the service is complete... then we spend 2-3 HOURS attempting to contact them for payment! You fully understood our company policy and yet chose to have our tech come out... Now you leave a 2 star review? I'm sorry, but you do not possess the ability to write our company policies. As a business owner yourself, you should understand the inner workings of accounts receivable and the importance of bills being collected. A credit card to PAY for a service call (since you were NOT there) is far from out of the ordinary. How sad this had to be written. Thank you.

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  Spencer Aune (MarketinginSports)

  5.0

  We used Bismarck Heating and Air to completely replace a boiler system with a furnace. This involved complete duct work, new furnace, a/c and water heater. They were great to work with! Andy and Mike(?) did the install and they were fantastic! Very friendly and did great work. They were also great with the two toddlers and dogs running around. We had them working on heating during the height of a/c season, so naturally we weren't high priority in terms of scheduling (I prefer that they prioritize broken a/c's when its over 100 outside!) But when they said they were coming they always showed up and on time! They even cleaned up after themselves with vacuuming and taking the trash with them! We had quotes from a few companies and they were definitely the best price (and most of the companies never even got back to us). We will always choose this company first.

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  Response from the owner

  Thank you so much, this review means the world to us!! It’s much appreciated. Thank you for the opportunity to work in your home.

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