Bishop Equipment Co. Inc.
Dorr, Fairfax, VA

Bishop Equipment Co. Inc. Reviews

3.5 stars based on 8 reviews

Featured Comments:

• S

  Sam and Sandy Mabry

  5.0

  The Bishop company has been taking care of the heating and air conditioning home needs of our three families for 30 years as well as at a current business location. They are honest, trustworthy and professional. They have installed new a/c units and have serviced existing ones. Great company.

• A

  Aaron Edwards

  5.0

  I’ve been using them for years, now on my second home. Both houses had very old air handlers and furnaces so it was important that I found an honest company. They have always been up front and honest about any issues or repairs. On my previous house they kept a 20 plus year old system running great for the entire time I owned the house. Now on my new house I continue to use them and have even replaced an entire heating and cooling unit. Solid place and they don’t try and take advantage with unnecessary repairs and unsolicited work.

• R

  Rob Calloway

  1.0

  I had been a loyal customer since 2007 but after yesterday's experience no more. Long story short my furnace went out Tuesday AM. I spoke with Edie and she arranged for George to come out to determine the issue. George explained the issue (inducer assembly) and quoted me a price/estimate for the repair ($461.00). During the same conversation I asked if he had changed the filter and he stated no that he figured I would want the winter service and that can be done when they return for the repair. I was OK with that. I spoke with Edie Tuesday afternoon and ordered the part. Edie called me promptly Wednesday morning and arranged for a noon install. Ben arrived at noon and completed the task. Before Ben left I simply asked him if he had replaced the filter and his response was no because he was not sure if George had replaced it on Tuesday. My response was don't worry about it, I will just do it myself and save the $80.00. Well when I removed the panel to replace the filter there was a bundle of wires and a transformer laying on top of the filter. I have changed the filter many times and this was never the case. I called back to Bishop and attempted to explain to Edie what happened and she was very short and cut me off saying that she will call Ben and have him return. After a minute Edie calls back again and tells me Ben is on his way and that I had asked him to "replace the filter" and he explained to me that was not included in the price of the repair. I attempted to explain to her that this was not the case and I had discussed the Winter service with George. She did not even give me a chance to explain and immediately cut me off by saying that "There's always something with you" and "Next time you can repair your own equipment". I feel that she has probably been there forever and feels that she can treat customers any way. Needless to say, I will not be using Bishop again. I do not need to pay for poor customer service and will take my business elsewhere.

  ---

  Response from the owner

  We are baffled why you would re-post a negative review from almost 5 years ago. We are celebrating our 85th year in business, so we must be doing something right. Had this been a constructive review based on fact, we would have responded to the original post five years ago. This appears to be malicious and anger based One thing we have learned in our 85 years of working with customers, there will always be one or two that we can not please, regardless of our efforts. We don't understand why you continued to call us for service for 7 plus year since you were unhappy with our work.

More reviews (2)