Birch Heating & Cooling
Cross, Dubuque, IA

Birch Heating & Cooling Reviews

4.1 stars based on 37 reviews

Featured Comments:

• D

  Dan Buchenau

  5.0

  I had an error code from my heat pump. Nikki gave me a call and scheduled someone to stop out the following morning. Kyle showed up on time, explained what he was doing and diagnosed the problem quickly. I appreciate both Nikki and Kyle for their help with getting everything back in working order. I would highly recommend the professionals at Birch Heating and Cooling.

• M

  Monty Alexander

  1.0

  I have never been this poorly treated by any business. They Installed it wrong, flooded my basement, they ran my drain tube outside and told me well, you better get that fixed or your basement will flood because it will freeze this winter. who says that after installing a brand new furnace and central air. I ended up hiring a plumber to reroute the drain tube. They should have seen that I did NOT have a drain and sold me a tier 1 furnace instead of the tier 2 that their salesman said was my better option:( and central air unit. They refuse to take responsibility for their mess up and blamed me. The central air kept freezing up this summer, Buyer beware. I called them with a problem and the owner said to me, well, when you pay your $268 you owe us, will give you service when you pay. I think I need to send them my $492 plumbing bill. Birch heating & Cooling showed their true colors after the sale. I wonder how many others they have screwed over in the Dubuque Area?

• B

  Brian Nauman

  5.0

  I had a non-emergency issue so I told them there wasn't a rush. They still worked me into the service schedule within a couple days. When Kyle arrived, he identified the issue, explained it to me & provided a ballpark estimate. After I agreed, he left for a short time to get the needed parts & had the furnace fixed very quickly. When he worked up the final bill it was on the lower end of the estimate. It was a very positive experience as compared to service I've received from other companies in the past.

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