Binder Heating and Air Conditioning, Inc
Hardman, St Paul, MN

Binder Heating and Air Conditioning, Inc Reviews

4.9 stars based on 178 reviews

Featured Comments:

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  Sarah Bartholomew

  5.0

  Binder was referred to me by my parents and were my third off 3 bids. What set them apart for me, was they’re responsiveness no matter the hour and their eagerness to answer my many questions. They accommodated my payment method preference, full explained my multiple options and when it came time for install, they were on time, friendly, flexible and professional. Not to mention, they didn’t even make my dogs bark, quick and easy! Highly recommend.

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  Response from the owner

  I'm not sure how we were able to even keep your dogs from barking, but we will take it! Thanks for this thoughtful review!

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  David Kemp

  2.0

  I called to get a quote on mini split. When the representative showed up. He immediately looked for ways as to why he couldn’t install a mini split. And they only sell 2 brands of units; both the most expensive brands. It’s like he didn’t want to get the job. Additionally, he Didn’t even ask if we preferred if he wore a mask. I don’t really care but it shows a general disregard for the customer if not a general political orientation. At least he was on time.

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  Response from the owner

  I appreciate your taking time to leave feedback. When I spoke with our employee, he mentioned that you were not wearing a mask when he approached your home so assumed that it was fine that he did not wear one as well. We are always open and willing to wear masks on any job and have plenty of employees who choose to wear one whenever they are in homes as that is what they are comfortable with. In regards to the two systems that we sell, we feel that these are the best systems as far as function, durability, and installation for our customers. They are perhaps more expensive, but we want to stand behind what we install as well. I am sad to see that you didn't have a good experience and would welcome further conversation if you are open to it being this is the first I heard about these items. Again, I appreciate your time leaving feedback as it helps us to know how to best meet our customers needs.

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  Lisa H

  5.0

  I would highly recommend Binder. I have been so pleased and pleasantly surprised by their service and staff. I've had repair and installation done through the years so I don't remember specific names but Bill was fantastic today. In this day and age it's great having a reliable company do things right saving time and money.

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  Response from the owner

  We will pass this high praise on to Bill - thanks for the review! We appreciate your business and look forward to saving you time and money in the future too!

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