Big Air Heating & Air Conditioning
Detroit, Concord, CA

Big Air Heating & Air Conditioning Reviews

4.9 stars based on 195 reviews

Featured Comments:

• J

  Jesse Repp

  5.0

  Amazing service, great communication at an honest price. They bailed me out with an emergency mini split install when an old furnace failed. Did a great job fast. Will definitely be using them for all my HVAC needs in the future. Highly recommend.

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  Response from the owner

  Hello Jesse thank you for sharing your positive experience with our team! We recognize you have lots of options to chose from when servicing your HVAC needs and appreciate that you chose us! We look forward to helping you in the future!

• M

  Michelle C

  5.0

  True professionals, dependable, knowledgable and reasonably priced. I gifted my family a new HVAC system for Christmas but I live out of state. I looked on line, read reviews and a couple companies, Big Air included, had good reviews. I then asked a friend who lives in the area for a recommendation and coincidentally they recommended Big Air. So I called them. Super responsive. They were able to get out to the house the next day, give me an estimate and very promptly installed the entire system. Not only that, they were able to coordinate the asbestos abatement that was needed before install. Huge help to me. The follow-up has also been amazing. Honestly, I was dreading managing this project from out of state BUT Big Air made it so easy and communicated with me at each step. We will use them for all maintenance and repairs in the future.

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  Response from the owner

  Thank you so much Michelle, for not only the kind gesture you gave your family, but for choosing us to install your gift! We are honored to be able to help and appreciate you taking the time to share your experience and giving our team a 5-Star rating!

• K

  Karen Spater

  5.0

  Wonderful experience from start (estimate) to finish (install)! Matt (our estimator arrived when he said he would; took our calls to answer our multitude of logistical questions; and worked with us to address particular issues (one room was ALWAYS hot during the summer no matter how long we ran our ACs). Then, install day arrived and Hector and Ernesto arrived right on time. They were the kindest; most thorough; conscientious workers both full days it took to do the job! We have two furnaces and two ACs and were updating to new equipment; and correcting some duct issues; adding a return and a new floor register; etc. It was a monumental job (to us) and a bit overwhelming but, Hector and Ernesto made us feel comfortable with the process and kept us apprised about what was happening and when (before they tackled another task). Early the second day, a third guy, Patrick, arrived to devote hours to the two ACs while Hector and Ernesto finalized the furnaces; and began dealing with the attic and crawl space ducting. Then, the last few hours of the job, 3 more guys (Mike was one of them but, I didn't get to meet the other two) arrived to assist with sealing all our floor vents properly; sealing our returns; helping finalize the ACs etc....and magically, it was DONE! They left the work areas cleaner than when they arrived, too! Truly a quality job and experience. Would HIGHLY recommend this company and these people to anyone in need of quality HVAC work.

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  Response from the owner

  Hi Karen. We are thrilled to hear that Hector, Ernesto, and Patrick all took excellent care of you. We hope you enjoy your new system as the cooler weather arrives. Thank you for choosing us and we appreciate your wonderful feedback!

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