BGE HOME
Suites, Frederick, MD

BGE HOME Reviews

1.8 stars based on 5 reviews

Featured Comments:

• N

  Navin Singh

  1.0

  When a schedule a services of my refrigerator they give my the date after 2.5 months, and on the day of services the technician canceled the service and they were giving the date after the another 1 months so I end up paying - $400 for a small service in those 4 months which they did not perform. Now when I want to Cancel my service they are not letting me Cancel, and customer care is keeping my on hold for hours and they disconnected. There is no email ; no online communication where you can log a complaint or communicate with the company. WORST SERVICE.

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  Response from the owner

  Mr. Singh, We apologize that you did not receive the level of service that we strive to provide. Can you send a direct message with your address and phone number and we will have a member of our team reach out to you. Thank you.

• B

  Barbara Gordon

  1.0

  I have been paying for service contracts with BGE Home for several years, but I will never use them again. When I called for my routine service last fall, I was told I was too late and had to wait until spring. Then Covid hit and they won't do routine calls. Last night my AC broke. When I called this morning to get it fixed, I could not get an appointment until tomorrow. It is going to be in the high 90s today. Tomorrow's appointment window is anytime after 7:30 AM. All of this is totally unsatisfactory.

• C

  Charlie Hall

  1.0

  Maybe don’t cancel an appt on a missed call. I tried calling back and everything after being without AC for weeks and there was NOTHING they could do but schedule me a week later.

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  Response from the owner

  Mr. Hall, We apologize that the case was cancelled and the date offered was delayed. We will see you tomorrow Oct 13th after 12. Thank you

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