Benak's Heating & Cooling
6th, Lincoln, NE

Benak's Heating & Cooling Reviews

3.9 stars based on 27 reviews

Featured Comments:

• J

  James Peet

  1.0

  I had a furnace installed by Benak's. When they placed the furnace on top of the blower tin assembly, they bent the tin assembly that surrounds the blower. I was unable to get the air filter out from the assembly so they sent the installer back to fix the issue. After applying a metal brace, screws and duct tape they were, at that time, able to put an air filter in and take it out. Well... 3 months later, the duct tape started coming off and the tin, I guess, started bulging again. This makes it impossible to put an air filter in all the way. I called Benak's (Bob) and told him that the fix did not work. He told me that I would need to open a service request with American Home Shield to have the assembly fixed because they bought the furnace???? American Home Shield covered the cost of the furnace but Benak's installed it and placed it on top of the blower assembly (probably dropping it) which caused the assembly to bend. Benak's will not fix their mistake. I am very disappointed,.

• K

  Katherine Kechely

  5.0

  I was struggling with a different company to get an A/C Unit installed, I was told it would take they 2-4 weeks to fix it. I called Benaks that same day and they were out to see what I needed fixed. Once they determined I needed a new unit I got it installed three days later (there was 4th of July holiday weekend). I got a new unit put in and they ended up checking my other units to make sure they were up to date. My heat exchanger on my furnace had a big crack in it. If they wouldn't have caught that in the process, it could have been detrimental. I am so thankful for their response time, great customer service, and for going above and beyond for me. I highly recommend them.

• M

  Michael Pope

  1.0

  It has been over 2 weeks since contacting Benak regarding a blown compressor. I was told that the part was ordered May 28 (even though compressors don’t need to be ordered and are readily available at any HVAC distributor). Called them again on June 5th to see what the issue was and why I hadn’t heard from them, they said they would check with their supplier and get back to me... never did. Now it’s Monday June 7th and come to find out they just ordered the compressor on Friday the 4th! Now our updated timeline is “hopefully Friday the 11th”, 3 weeks out from first contact. Making your customers wait 3 weeks to not only pay an outrageously up charged bill, but to actually get any service done, doesn’t seem like a sustainable business model. TLDR; Benak has negligible tendencies and lied about the status of my work order. Will be taking my business to Precision heating and Air

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