Bell Mechanical / HVAC
US-6, Mahopac, NY

Bell Mechanical / HVAC Reviews

4.7 stars based on 426 reviews

Featured Comments:

• A

  Albert Ponce

  1.0

  At first glance this company seemed like a good choice because it was local and rated well, the serviceman was respectful too but looks can be deceiving in terms of this company. I had an emergency, being that it was Sunday I had to pay a lot extra. As this is somewhat standard, I understood but after the weekend fee and the actual service fee, I expected my problem to be solved. After the first visit, my heat turned back off shortly after the serviceman left. It was one of the coldest weekends and due to no heat, my son got sick. We had no heat for 4 days, when they finally got someone back out to us for the second time, all of a sudden we needed a whole new system- when initially the serviceman said it was in good shape except for some pieces that needed to be replaced. My heat turned off YET AGAIN. After I initially trusted them to fix the problem, given them 2 chances and A LOT of money, they failed to properly diagnose the problem and more importantly left my family without heat. I was forced to contact another company, who then fixed my problem. I called to speak to a manager, a woman called me back and went on how since I contracted another service, they would have to charge me to come back out here and see what was the issue etc. I asked her if anything could be done and nothing ! I’m beyond upset that I trusted this company with this service and paid so much money, for my problem not to even get fixed by them! For all that money I payed, including Sunday cost, you would think it would’ve been handled correctly. They said they had some great servicemen and doing this for a very long time… well I’m sure they are after leaving my family without heat for 4 days to the point my kid gets fever. A big waste of money.

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  Response from the owner

  Albert, we're saddened your experience with us didn't live up to your expectations. You should always expect that a correct diagnosis is found during your initial service call - This is atypical of what you can expect from us, however, once you call another company out to service your system, it voids the work we've done so far and unfortunately as our dispatch staff mentioned, nothing else could be done - your system is extremely old and damaged. It's never a good thing when our customers aren't satisfied with the work we do, we'd never want our customers to feel as though they did not get the service they paid for, and especially don't want anyone's child getting sick. We'd love to discuss this situation further with you and share some before and after picture of your system in hopes we can turn your experience around, so please feel free to reach out to us at 845-628-2580. -Keith Bell, Owner

• L

  Larry Rich

  5.0

  The good people at Bell are not only professionals but caring. Our gas was turned off due to a leak. We had planned to switch to an air source heat pump, but it was winter, a time when you do not want to undertake such an endeavor. Seeing our situation of no heat, Bell’s Giovanni and George worked to find us a system and get it installed as soon as possible. To our relief, as Giovanni promised, it was a matter of weeks, not months, which was no simple thing given supply chain issues which other vendors found daunting. Everyone, especially Colleen in customer service, installers, Derek and Hamid (harder workers you’ll not find), project manager Nuri, and tech Dmitri, all helped us get through this stressful period with their professionalism and courtesy. Many businesses today become so large they outgrow their connection to clients. The folks at Bell are competent, friendly, and treat the customer as a real person. They inspire trust. I cannot recommend their work too highly.

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  Response from the owner

  Larry, we're grateful for your support and were happy to swoop in, help find a heating system, and get it installed as soon as possible since heating in the winter chill is a total must! While supply chain issues have been challenging for us this season, we were happy to be able to find something for you fast, so we could get you through a stressful time and back in business. It's always our goal to provide competent, friendly, and trustworthy service, so we're happy that shined through for you during what could have been a far more stressful situation! We're glad to inspire trust in our customers, and hope you'll choose us again should you need anything else HVAC-related. -Keith Bell, Owner

• J

  Jeremy Attie

  5.0

  Bell serviced our Navien on-demand boiler. Donald -- an outstanding Bell technician -- correctly diagnosed the issue (a faulty three-way valve). In fact, while the technicians at Navien (telephonic customer service) initially disagreed with this diagnosis, Donald proved to be correct. Donald ordered the part and returned to install it. Donald was extraordinarily thorough and stayed late to ensure that the system was functioning properly. Donald was also incredibly patient in answering all of my questions, explaining the diagnosis, and the fix. We really appreciated Donald's efforts. As long as Donald is employed at Bell Heating, we will certainly continue to send our business there!

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  Response from the owner

  Jeremy, we appreciate your support and kind words. Our goal is always to swiftly and correctly diagnose any issues that arise with our customer's HVAC systems, so we're happy Donald could get you squared away with a quick diagnosis that proved to be correct when the Navien customer service team disagreed. Answering all of your questions, explaining the diagnosis, and fixing the issue quickly is what we're here for! Hope you'll continue to choose us for any of your HVAC needs in the future. -Keith Bell, Owner

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