Bartlett Plumbing & Heating
Halbert, Grand Ledge, MI

Bartlett Plumbing & Heating Reviews

4.8 stars based on 194 reviews

Featured Comments:

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  Thomas Ryan

  1.0

  Bartlett did the hvac system installation in our new construction home. Very poor workmanship. Ducts are not sealed. Fresh air intake duct was not insulated. No anti vibration seal between the furnace and ducts. Crooked piping. Gas leak in the house when brand new because a gasket was left out by the installer. Warranty claim denied by Bartlett because it passed inspection. Laim.

• J

  Jennifer Stevenson

  5.0

  We called Bartlett at 8am and they had someone out by 3pm, our water heater died the night before, we had a brand new heater installed and functioning by 6pm!!! Jeff was curteous and professional and did an excellent job! He gave us a lot of helpful hints to protect our new heater! Hopefully, we never have to use them again, but if we do, we'll definitely be contacting them!

• K

  Kelly N

  4.0

  I previously left a negative review for Bartlett due to an issue we experienced with our hot water heater they installed 8 months ago. Initially, we struggled with getting someone from Bartlett to come out after we lost hot water for a couple of days. However, after talking to the office further, they were extremely busy at the time. Since then Bartlett has made it right and resolved our issue. So I'm editing my response, as we appreciate the efforts that they have made since the issue was diagnosed, as well as their response to our situation.

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  Response from the owner

  Thank you for the feedback Kelly. We are very sorry you had this kind of an experience, this is completely unacceptable. We are currently very busy but that is not an excuse for us to not take care of a problem with a product we installed in a timely matter and the lack of communication is not how we like to do business. If there is anything we can do to make it right please give the office a call and ask to speak with a manager.

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