Barstow & Sons Heating and Cooling
George, Annapolis, MD

Barstow & Sons Heating and Cooling Reviews

4.9 stars based on 273 reviews

Featured Comments:

• A

  Art Turriff

  5.0

  Barstow performed outstanding warranty service on our high efficiency gas boiler heating system. The correctly diagnosed the problem, contacted the manufacturer for overnight delivery of the repair part and promptly installed it to fix the problem. All at zero cost as the unit was under warranty. They are efficient, professional and courteous.

• M

  Matt Moats

  5.0

  One of my 16 year old air conditioning units failed in June 2021. I had another local company come out initially to diagnose the issue, but after confirming the unit was shot and getting 5 different quotes for replacement I decided to move forward with Barstow & Sons, as their quote was the cheapest. The Barstow & Sons rep that inspected my existing system and provided the quote for replacement told me they were booked out about 2 weeks for installs, and that I could get on the schedule as soon as I paid my deposit. I paid my deposit and called to schedule my install the next day. However, after they got my deposit I was told the earliest they'd be able to schedule my install was 4 weeks out due to backordered A/C units from Carrier. This was extremely frustrating to hear. I called a couple of the other companies I got quotes from and they confirmed that those units were indeed on backorder from Carrier, and that they would not be able to schedule my install any sooner. Interesting that none of these companies opted to share this information with me before I put down a deposit. Anyway, I decided to stick with Barstow & Sons. Three weeks later (5 days before my scheduled install), Barstow & Sons called to inform me that my unit was still on backorder and that they would not be able to proceed with my install on the scheduled date unless I went with a different A/C unit. They offered me a free upgrade to a more efficient unit, which I accepted. Four younger gentlemen arrived at 7AM sharp on the day of my install. They laid heavy duty drop cloths throughout the areas in my home where they were working. The job took about 6 hours total. When it was done, they cleaned up after themselves and allowed me to inspect the finished product and ask questions. At the end of the day, I was very happy with their work. The miscommunication regarding scheduling was annoying, but they made up for it with the free upgrade. It would have been nice to know about the backordered units upfront, but it's not their fault that products are taking longer to get due to pandemic-related supply chain issues. Overall, I highly recommend Barstow & Sons.

• V

  Victoria J Shellem

  5.0

  Installation of 3 mini-split modules. The team was fast, friendly, and efficient. They are tidy and respectful of the home. A small leak in one unit led to a follow-up visit the same day as my call, and it was taken care of while I was out of the house. Overall an excellent experience and the mini-splits are working great. Barstow and Sons was the best value by far among many other estimates I obtained for a cooling system.

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