Barnes Heating And Air
Mile, Pensacola, FL

Barnes Heating And Air Reviews

3.5 stars based on 30 reviews

Featured Comments:

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  Tara Jacobsen

  5.0

  I've been using Barnes Heating and Air since I had my home built in 2003...now 2018. They installed my initial HVAC system and have done all of the repairs on it since then. I live near the water in the Florida Panhandle so my unit was extremely weathered with rust, pitting, etc. I started having normal A/C problems about 3 years ago and I would call Barnes each time. They'd fix the problem every time without charging me an arm and a leg or selling items I didn't need. Finally this winter, my gas furnace bit the dust. It was time for a new HVAC. I called 4 different companies for quotes and Barnes won the bid. Their staff is wonderful! The workers, Kyle, Jeff, and Chris were delightful and very hard working! They worked from early in the morning until night to get the job done and with professional results! Oh my goodness!!! I wish I could post before and after photos here. I'm a very hard to please customer but I am totally happy with them! They're under new ownership and management and I can see the difference as a result of customer satisfaction! I've posted before and after pictures of my old and new unit.

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  Matthew Speed

  1.0

  I used Barnes to replace a unit in our rental condo. I was happy that they were able to accommodate a quick replacement need, but unfortunately the service tech that installed our new unit botched the job. They did not check the unit properly when they installed it, and the unit did not work for our guest checking in that day. I called Barnes OVER AND OVER that day and told them that the new unit was not cooling. They kept blowing me off and said it would take more time. After 4 hours of the unit not cooling, they FINALLY agreed to come back…but not until the next day. My guest had to bear 100 degree weather for that night because they refused to listen to me which cost me $1,500 in refunded rents, for what was a five minute fix for their tech the next day. COMPANY DOES NOT CARE. STAY AWAY.

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  Tim D

  5.0

  Of course my AC dies at the height of summer heat. The staff at Barnes were very helpful offering to come out at night and setup a temporary AC, I declined because I already had a portable unit. We went over the particulars the next morning and they had the best quote. They had me up and running with a new install the next day. The installation techs were exactly on time, removed the old system and installed the new one with my nest thermostat in about four hours! Danna the manager came by to check on the guys and make sure everything was going good. They are a very professional company, with attention to detail and cleaned up everything when finished. The AC is working great and I highly recommend this company!

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