Barlow Service Experts
Commerce, Ogden, UT

Barlow Service Experts Reviews

4.8 stars based on 1272 reviews

Featured Comments:

• M

  Marc Kramer

  5.0

  We had Barlow install a new Furnace, Heat Pump, Water Softener and Tankless Water Heater... Zack, Luis, Jacob, Taylor, Andrew and Robert did a fantastic job installing all of the equipment... Very professional and friendly service... the install was complete in one day... very knowledgeable and answered all of my questions... left the work area clean. I will recommend Barlow and the guys who installed to anyone who needs upgraded HVAC.

  ---

  Response from the owner

  Hi Marc Kramer, Thank you for the great review. All of us at Barlow Service Experts appreciate you taking the time to leave your feedback and letting others know about us!

• S

  Shawn S

  3.0

  I had a new furnace installed in June 2020. It worked perfectly with the AC system and fixed the problems my system was having. The installers were efficient, did a good job and were very professional. Nine months later, the furnace wouldn't turn on from the thermostat. A Barlow technician came out and had it working again in probably 5 minutes. He indicated that the pilot light sensor developed some type of buildup(corrosion?). The technician suggested a dirty filter caused the issue. He was understandably reluctant to show me how to fix this myself. ("Check Google") He did offer to enroll me in their monthly fee maintenance service. Since that time, I have regularly changed the filter, however, the pilot light sensor continues to develop buildup. As a result, I have had to remove and clean the pilot light sensor three times in the past year because the furnace stops turning on from the thermostat. I'm rather disappointed that the furnace is so finicky that it requires this level of intervention. This has not been my experience with prior furnaces.

  ---

  Response from the owner

  Shawn S, we sincerely apologize if you feel that we have not provided the best service possible. Please contact us at [email protected] with the full name on the account, your address, and a phone number where we can reach you. We would like to work with you to resolve any issues.

• D

  Don Jessen

  5.0

  Barlow did an ‘attic cut-in” for me, installing a furnace, A/C unit, and ducts in my older home. Barlow took the time to calculate the correct size of unit for my home (4 ton A/C) and understand my heating and cooling needs. The installation crew—Jacob and his team (Rob, Luis, Andrew, Taylor)—were very professional and did a wonderful job working in tight spots in my attic cutting in 15 supply vents and 3 returns. The installation was done correct. I am very pleased with the system and I love the I Comfort thermostat.

  ---

  Response from the owner

  Don Jessen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Barlow Service Experts.

More reviews (7)