Banner Furnace & Fuel
Helena, Spokane, WA

Banner Furnace & Fuel Reviews

4.5 stars based on 210 reviews

Featured Comments:

• E

  Erik Lawson

  1.0

  I gave banner a one star two months ago after we ran out of propane and we are on their “stay full” program. Their response led me to give a second chance. They failed again and this time I’m attaching a pic to show the facts of this situation. Filled on Friday afternoon as the date in the picture confirms. Home from spring break vacation Friday night and no heat til Monday. We need to have a hvac tech purge our system so we can turn on our furnace on. We don’t want to pay a higher weekend rate so we wait til Monday. I won’t bash their business because I’m sure they are a good company. They do need a new system of keeping full because it clearly doesn’t work. My hope with this program was to have our tank filled every 30 days so we aren’t hit with a huge bill when they fill a nearly empty tank. So much for that. Coming home to a cold house, no heat for the weekend and a $600 propane bill, I believe this post speaks for itself.

• M

  Molly Clawson

  5.0

  Banner Fuel is a top notch business. The people who answer phones are friendly and professional. I feel like a valued costumer! The workers who come into our home are informative, friendly and extremely helpful in explaining and helping me to understand the process. They do awesome work. I would recommend this business to everybody! You will not be disappointed!

  ---

  Response from the owner

  Thank you, Molly! We are grateful for your review & pleased that our communication - from the first call to the final install - is comprehensive and helpful. :)

• 1

  1-CN SHAH

  5.0

  So, I think this is about the fourth time I've used Banner Fuel. As before, I worked with Tim on the estimates and planning phase, and I have come to trust him and appreciate his candor so much that I rarely look for other estimates any more. The work itself, which was improving the efficiency and aesthetics of prior retrofitted ducting, was done by Darren and Andrew on day 1, with Ilya joining Darren on day 2. The technicians are polite, punctual, and clean up after themselves. Darren is particularly good about communicating and he kept me informed throughout the process, and gave me the chance to weigh my choices as he uncovered areas where options were available. I also appreciate that everyone speaks to me as the decision maker, and doesn't automatically address the man in the house as so many tradespeople tend to do. I strongly recommend Banner for all your heating and cooling needs. They have not let me down yet. I fully intend to contact them for my next project.

  ---

  Response from the owner

  Thanks so much for your thoughtful review!! This means a lot to us :)

More reviews (2)