B&L Ott Heating & Air Conditioning, LLC.
Luzerne, Reading, PA

B&L Ott Heating & Air Conditioning, LLC. Reviews

4.8 stars based on 167 reviews

Featured Comments:

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  Kimberlee Price

  5.0

  I would highly recommend this company. After my AC went during the massive heat waves this summer, my local guy wasn’t able to supply me with a new AC unit due to the supply chain issues. I have 5 other companies come to my house and gave me estimates of how much it would cost to get my AC unit replace as well as the inside unit replaced. Needless to say, this was the only company that actually followed up with me a few days later-shockingly none of the other major companies did. B&L Ott was on more of the higher end however, the professionalism and customer service that was given, gave me a good reason to choose them. After the job was completed- they even sent a personal Thank You note…like how many companies actually do that now? Job well done guys, job well done!!

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  Response from the owner

  Thank you so much! Always happy to hear that our extra efforts are appreciated. I will share this with the team. -Ryan Ott

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  Todd Keisling

  5.0

  I never leave reviews like this, but these folks deserve the acclaim. For our project, we hired them to convert our 75+ year-old oil boiler to a brand new natural gas combi-boiler. We entertained five quotes from professionals in the area, but chose B&L Ott for a few reasons: their estimate was the most reasonable, they didn't try to upsell us with additional systems that we do not need, and they're the only contractor who took the time to measure the basement door. Seriously, I know that's a small thing, but it told me they were paying attention to the details. Our house is extremely old, with multiple owners during its long history and atypical construction, and we needed a contractor that wouldn't take things at face value, but would actually take the time to do things the right way. As with any project, there were snags along the way: the wrong boiler was delivered, the gas company took its time setting up the meter, an old pipe was filled with spray foam by a previous owner at some point--but the guys at B&L Ott took it in stride and made good on their promises. As of now, my wife and I are enjoying a comfortably warm home. Everyone we worked with--Joe, Colton, Eric, Tom, Dean--were kind, courteous, knowledgeable, and treated everything with top-notch professionalism. I can't recommend them enough, folks. If you're in their service area and you need work done on your HVAC system, make them your first choice. Five stars all around.

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  Response from the owner

  Thank you so much, we really appreciate it!! I will pass this on to all the guys.

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  Todd Stricker

  5.0

  This is my second Trane System from them(2 different houses). Everyone at B&L Ott is friendly and professional. Quick turn around on appointments, no waiting for weeks or months, just few days plus the phone is always answered. Communication is outstanding from start to finish. System installed in day, they even fill out the rebate form for you to sign and mail. Very happy.

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  Response from the owner

  Thank you very much! Happy to be of service. Let us know if you need anything.

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