B.L. James & Son
Quebec, Arlington, VA

B.L. James & Son Reviews

4.9 stars based on 36 reviews

Featured Comments:

• B

  Becca C

  1.0

  Changing of the Guard = Poor quality workmanship NOT RECOMMENDED for Plumbing! After years of using (and recommending) this business, I am sad to see the quality of their services drop off a cliff. Now that Billy has largely handed off the business to his son, the workmanship and customer service is gone. When a simple toilet wax ring repair failed within a week, they stated the issue wasn’t their workmanship but that it was due to the toilet model and recommended replacement of the toilet. Upon calling in a different plumbing co. for a second opinion on my toilet model, we learned the following: 1) BL James had installed two wax rings on top of each other without removing the second one’s flange. 2) BL James did not clean/remove the old hardened wax from the original wax seal before installing the new wax ring. 3) BL James did not change out the supply lines when changing the wax seal. Any of the above items could *individually* cause a leak when a new wax ring is installed. The issue was not my toilet model, it was the workmanship of the plumber. The new plumbing co. addressed all of BL James missteps, and there has not been an issue with a toilet leaking since then. Furthermore, when I reached out to the company regarding these discoveries, they did not even respond. I then followed up requesting the charges for their “services” be removed since they did not fix the issue they were called to come fix. No answer. I finally had to call their bookkeeper to explain why I was not paying the bill and ensure my account was not held liable for these charges.

  ---

  Response from the owner

  Becca, I am very sorry to hear you felt we were not able to provide you the service that you requested. Just for clarification, Bill James is very much involved in the day to day and maintains ownership. If you could please contact me at [email protected] to provide me with more information, I would be happy to address this matter with you. Ashley James

• M

  Marjorie Moreno

  5.0

  They were wonderful! They came out quickly and gave us a competitive quote for an installation. They even lent us a few window AC units to keep the resident pets (and humans) cool while they scheduled a time to do the install. The install was done on time and with no fuss. Happy so far. Thank you!!

• E

  Ed Fuchs

  5.0

  We first used them to inspect and verify the estimate of work from another contractor, which we were very suspicious of. They were honest about what did and did not need to be done from that estimate, which was full of unneeded work as it turned out. I deeply appreciated BL James' honest opinion in this regard. We then had another problem a week later with the hot water heater and they were able to help us on that as well. Happy to work with a legitimate and honest HVAC contractor to repair the gas water heater. They were very responsive and up front with the problems with the system and talked thought the various options without upselling anything. Definitely recommend them.

More reviews (2)