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This page contains information about Axberg in 35th, Rockford, IL which locates in your area. You can discover information of the hvac repairing service like opening hours, addresses, phone numbers.

Axberg in 35th, Rockford, IL | HVAC Near Me

Josh and Brennan arrived earlier than expected but they called first to make sure it was fine. They did a great job cleaning up my ducts. They were here for 4 hrs did a wonderful job and cleaned things up nicely. I couldn't be happier with how they explained things before getting started and showing me the before and after pictures. They professionalism was over and above. Great job guys keep up the great work. I will definitely call them again with any issues I may have so reliable.

Respectfully
Michael Markison

Trevor S. Was extremely friendly and professional. His service of my pipes was proficient, efficient and punctual. A big thumbs up for Black Diamond!

Mario was polite and professional. He did an excellent job. Real person answered the phone even after hours and she was also polite and called us back promptly to inform us that a technician was on his way. Very pleased with everything.

Guy showed up, I told him the furnace was blowing fuses. He asked me to put in s new fuse, I did, it blew, he said your blower motor is bad. That will be $700+ for the repair and an additional $75 for the service call. Didn't look at the motor, didn't test anything. I asked him to verify the motor was bad. He said no need. I asked him how he knows the cost without looking at what kind of motor I have. He said it is a flat rate. I said no thanks. Paid him the $75 service call and went to Johnstone supply and bought a motor for $150 and changed it myself in 15 minutes. What a total scam.

Called them to install a new water heater. They came the next morning. I felt bad for the technician because my water heater is located in the garage and it was 1 degree outside. He didn't complain and explained why my water heater of 5 years probably died. I was never informed by the previous installers that in a closed water system you needed a pressure tank to handle the thermal backflow. In fact I never heard of it and told installer that I would Google it. He was right.  The job he did was great. I would recommend this company to anyone. By the way the installers name was Salud. He was very courteous, polite and informative.  Thank you again Axberg for a job well done.

Hi Frell, thank you for the kind words! We are glad Salud could help with your water heater and provide you with options to better the situation for you! We appreciate your business and we will always be there when you need us!

My experience with Axberg what's a very pleasant one. Very professional clean courteous and informational. Representative was very punctual for my time appointed. I will recommend in them to anyone who needed service at their home I would rate them as a 10, Black-diamond Axberg. Thank you for your service!!

I had a backed up up kitchen sink and called afterhours for a plumber. Shae was friendly, helpful, and quick to schedule a plumber at a convenient time for me. Jennifer called to tell me when the plumber was on his way - earlier than promised! Dave arrived and fixed the problem quickly for a great price! All of this happened during a constant downpour of rain when other plumbers weren't even answering their phones. So thankful for the Axberg team!

Hi Beth, thank you for your kind words. We are glad we could be there when you needed us and get a plumber out to you conveniently and quickly.

I needed to get a gasline rerouted so I called for an estimate. I asked if I was going to be charged for the estimate when I called and they dodged the question numerous times (that right there should have made me not go through them but oh well). Had one of their technicians come to give us an estimate Thursday (8-1). Charged me a $79 "diagnostic fee" but the dude seemed to have zero idea what he was talking about and told me he would have to consult with his boss to figure out what to do. He also was unable to accurately even tell where my water heater was (in relation to the main floor)and tried to tell me that he knew for sure where it was and brushed me off when I told him it was actually somewhere else, which shows this man they sent doesnt have very good spatial reasoning skills which is not a comforting thing from a plumber. I was told I should get a call the next day with an estimate on the cost. No call came. The weekend came and went. No call. Monday goes by. No call. Tuesday I finally had to call to ask for my money back and inform them I have no interest in receiving any services from their company. Was told someone should give me a call about how I will receive my refund within the hour. Someone called 2 1/2 hours later and couldn't give me a definitive answer as to whether or not I could get a refund but verified how I'd like to get my refund and said that someone from upper management was working on it. It's now Wednesday and I haven't heard back as to whether or not I'm getting my refund. I'd also like to point out that I had another company come and give me a free estimate and the guy through that company was able to give me details about what exactly he planned to do and a detailed estimate and explanation of the cost of the job right then and there after he was done looking it over. That's what I expected with axberg black diamond. Moral of the story: black diamond sucks. Honesty and solid professionalism is important when running a company and they have shown me neither. This company is a joke.

Ms. Robertson,
We appreciate your feedback and we truly apologize for this situation. As a growing company, sometimes our processes need refining, and situations like this will help us make the necessary changes to get better. The service you experienced is not indicative of our company’s vision which prides itself on honesty and professionalism…the very two things that you pointed out we failed at from your perspective. As you already know, we have processed a full refund this morning. Again, we apologize for your experience, and thank you for the feedback.

I chose a hometown plumber to help with my toilet repairs.   My toilets tank was not filling properly, very slow.  I needed a new fill valve. I checked around at a local self fixing business and the part (fluidmaster 400 replacement with flapper) ran around $11.
Axberg charges a $79 diagnostic fee to come out and give you a price for the work to be done.  They will waive it if you have them do the work.  I was told they dont charge for mileage.  When I made the appointment,  the lady would not give me an estimate.   She could not give me an hourly charge.
The technician was fine, the flat fee price was terrible.  $235!   With my coupon, it was $215. This is ridiculous.  The technician was here 35 minutes and installed a $10-$13 part.
I am posting this so someone doesnt need to decide between fixing a slow filling toilet and any other household expense.

Julie,
We appreciate your feedback on your recent experience.  We hope you were satisfied with the explanation that our supervisor gave over the phone last night when you spoke to him.  As our supervisor explained, there are costs to running a business above and beyond the cost of the part, including the time our plumber took to do the job and the experience that he has in getting the job done quickly and correctly.  At Black Diamond, we also discuss all pricing up front with our customers.  We researched this particular invoice, and found that our plumber did get your authorization to move forward with the work at the price he quoted, before he began the repair.  If there is something else that we are unaware of in this situation, please do not hesitate to call us at 815-444-0979.  Thank you again for your feedback.

Our AC went out in a heatwave on Friday night. I called Axberg at 10:30pm (they're open 24/7) and told them about my situation, they said they had an opening around 2pm the next day. They called me the next morning at 7:30am to let me know someone had cancelled and they could have someone over within the hour. True to their word, Zac showed up and inspected our system, our capacitor had gone bad (it's usually the capacitor from what I read online). Within 12 hours of calling, the capacitor had been replaced and my home was finally cooling! It cost around $190 (There are coupons online). $190 is reasonable considering how urgent the situation was, I called late at night, someone came by and repaired it on a Saturday morning, and Zac was super helpful and courteous, and did I mention the heat wave? Though the part was probably only $20 of the cost, the outcome was prompt. I strongly recommend Axberg!

Thank you for your kind words William. We are glad we could be there when you needed us and Zac was able to get your home cooling!

Axberg
35th, Rockford, IL

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3.7 stars based on 78 reviews

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