Audio Obsessions
Central, Albany, NY

Audio Obsessions Reviews

3.8 stars based on 6 reviews

Featured Comments:

• N

  Neil Bouvier

  1.0

  They advertise goods and services they do not provide and no one likes an apologetic vendor. I spent about 800 to have two remote car starters installed. They no longer install mobile audio products, but they continue to advertise. eMail, no response, Phone call, no human. I leave a message. A day later, another. Two days later another. My GF leaves a message,... no response. I leave a rather critical message which triggers a call. After 8 days, I have human contact. The owner calls and converts the issue into blame. It's my fault. Rather than working to resolve the problem, I'm asked to be in his shoes, understand his problems and give him ample time. He seems bent upon my embracing his business woes and tells me of his strategic vision and passionately argues my position. I simply wanted a return phone call. He also insists we've been called. Rather than play that game, I inquired about the outcome of those calls. After a few minutes of heightened conversation, he says: "I will check my inventory and call you tomorrow" and then proceeded to do exactly what he claimed they do not do. He did not call me. I call. I leave a message. My daughter posts this experience to Facebook. This triggers another call from the owner and, again, it's my fault but this time I am accused of Slander. I did not lie, nor did I exaggerate, I did point out that they have not return phone calls AND advertise a product and service they do not provide. I don't need to spend more time and money with Audio Obsessions, so I won't. I was impressed with the owner's passion and rhetoric, but had he simply focused on my problem rather than defending his problems, the car starter would be working and everyone would be happy.

• M

  Marie Elaine

  2.0

  I was happy when I took the vehicle in for a starter and almost $400 later I have a starter. I had called them Three times with a minor question and NO ONE returend my call. Now im wondering they got their payment and I have my starter will the customer be just another pat on the back thank you. I will have another business look at the starter with the problem I am having.

• F

  Fascade Fiveoneeight

  5.0

  Five star service every time I need something done for the car. I cannot think of any place else where the professional workmanship and courtesy is always top notch. Consider this company for ALL of your Audio Obsessions!! :-)

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